I've been trying to log into Grand Vin Casino for about a month, but it constantly shows me an unknown error, telling me to try again later. After a phone conversation with Grand Vin Casino, they advised me to clear my web pages and browsers. I did as instructed, but to no avail. I even thought maybe I forgot my password and requested a new one, which was sent to my email address. But I'm really at a loss now, and I have tried to contact them by email. I am still hoping to find a solution to this problem. Thank you.

Prosim asi měsíc se sna?ím p?ihlásit do Grand vin casina ,neustále mi to ukazuje nastala neznáma chyba,zkuste to znovu a později..Po telefoni komunikace s grand vin casino kde mi paní ?ekla a? promazu své web stránky a prohlí?e?e v?e jsem tak u?inil a stale to nemělo a.nema zadny vyznam.Dokonce jsem i myslel ?e jsem zapomel své heslo a tak jsem zkusil po?ádat o nové,které mi p?i?lo do me email adresy. Nevím jsi stím u? opravdu rady,zkou?el jsem jim napsat email tak stále doufám ?e najde spolecne kde CHyba..Děkuji

Dear nikyjakchces,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Grandwin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Have you tried logging in to the casino using a different web browser or a different device?

Would you be able to share with us a screenshot of the error?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear nikyjakchces,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.