I wanted to withdraw the sum into my deposit, and he tells me I need to verify the withdrawal policy. But I can't find where I can read this.

Volevo prelevare la somma nel mio deposito, e mi dice che devo verificare la politica di prelievo. Ma non trovo dove posso leggere ciò. 

Hello TeMa.

I am sorry to hear about your troubles. You don’t need to worry. 

Here are all information about how to make a verification: http://help.gratorama.com/it/help/questions-and-answers.html – section Security Policy & Identity confirmation.

In short: 

Each player who would like to make a withdrawal from Gratorama has to submit the following documents to this email address: [email protected]
 

- ID
- Credit Card

- Proof of address

- Deposit authorization Form-  go to menu -> cashier -> download CAF. (Deposit authorization Form)

If you have further questions kindly contact [email protected] or [email protected] They will assist you in the best possible way. 

Dear TeMa,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.