Dear Steve,

Thank you very much for submitting your complaint. I can only imagine how frustrating it must have been for you to wait for your winnings for such a long time. We will contact the casino and ask for a time frame regarding your delayed withdrawal, but, before we do that, please could you advise what method you have chosen? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, My withdrawal was a wire transfer which is how my first one was done. That amount was for $1250. In addition I have another $2000 waiting to withdrawal but cannot enter it until this one clears which is even more frustrating. Thanks so much for your help with this. 

Thank you very much Steve for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Steve.

I am very sorry to hear about your withdrawal difficulties. We will now try to get in touch with the Hallmark Casino.

We would like to ask the Hallmark Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.