I have requested ￡500 and it is still pending. I have ￡2500 still in my account but they won’t let me withdraw anymore than ￡500 at one time. In the t&cs it states money will go back to the same deposit method but I had to enter bank details for a wire transfer. I have not claimed any bonuses and they have told me funds can take 72hrs to process. I have also asked what will happen to my funds if I request the closure of my account. I’m concerned after reading all the negative reviews around Harry’s and not hopeful that I will get my money back even though there is still ￡2500 in my account and ￡500 pending.

Dear Andrew,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked general terms and conditions, and this is what I found https://playatharrys.com/templates/company/terms_and_conditions:

"The maximum withdrawable amount per account is limited to 7000€/month. Withdrawable amount will be split on a series of equal withdrawals."

Please understand, that we can’t penalize the casino for splitting your win into several installments, especially, if this information is clearly stated in their terms and conditions. Could you please advise if you have received any of the winnings already and if your account has been fully verified?

Thank you in advance for your reply.

Best regards,

Petronela

My first withdrawl is still pending and yes I’m fully verified I have sent all the relevant documents and they have stated that I’m verified fully. I still have ￡2500 in my account which I want to withdraw. I have also asked what would happen to my funds if I self excluded and did not want to play and they have not replied since

I have been told if I chose to self exclude it’ll take longer to get funds back. I’ve also had an email to say be patient that the first withdrawl was only 2 days ago

Thank you very much, Andrew, for your reply. I have checked terms and conditions, and this is what I found https://playatharrys.com/templates/company/terms_and_conditions:

"Self exclude or Timeout - We will only reply to emails sent to [email protected] for this action and clearly mark in the subject line 'Account Closure. Any emails not stating your reason for closing eg; gambling problem will not be actioned as an urgent request. We take these requests seriously but due to the high levels of emails it may take us some time to reply. Any deposits made before the account is closed will be accepted and are non refundable."

Could you please advise if you have requested a self-exclusion already? If you wish to do so, please follow the abovementioned steps and state clearly in your request the reason why you wish to self-exclude yourself and a time period. Even after you send request you’re still entitled for your winnings and we will assist you further. Looking forward to hearing from you.

I have not applied for self exclusion because I’m afraid I won’t get my money back at all. As it’s been over 48 hrs and my 1st withdraw is still pending

Thank you very much, Andrew, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Andrew,

I’m sorry to hear about the complications you’ve been experiencing trying to withdraw your funds. I will do my best to resolve your case.

I would like to invite Harry’s Casino into this conversation.

Dear Harry’s Casino,

Can you please clarify the situation, and indicate the current status of the player’s withdrawal request?

I would like the whole balance to be withdrawn. It states that it should be back to the original deposit method. But I had to enter my bank details to get the first withdrawl which is still pending. I have been advised to be patient but they are so difficult to get hold of

My funds that have been pending for 72hrs have now been returned back to my balance and not been processed. I’m more than sure this casino is fraudulent and now funds will ever be returned. They have stopped replying to my emails

They have been in contact after I sent around 10 emails about my funds being placed back into my account I hold with them. They have stated that it takes time because they are over seas but have explanation on why it did not get released via wire transfer to my bank details. I have further requested a withdrawl by Bitcoin as it should be easier for them but I think I’ve been scammed. They have also overcharged me by around ￡100 more than I deposited and stated they would refund it. But they’re not releasing anything to me. They won’t even chat to me via chat and won’t tell me who issues there license to operate. I feel I have no choice but to contact my bank and report fraud if my funds do not get returned.

Again payment refuse with Bitcoin told I need to make a bank transfer but they already have denied me one already

And as I presumed the 3rd withdrawl has been refused and returned to my casino account even though they were the correct details for the 3rd time. I have contacted my credit card provider and bank to tell them I have been a victim of fraud. They are praying on vulnerable customers and their customer service is appalling. I have ￡3k in my casino account and will never see any of it. I cannot even find who they have gotten their license from as I contacted caracou W gaming and they stated they no nothing of them. It’s a disgrace that this has happened and they are allowed to get away with it

I have no been alerted that my account has been closed. And I’ve lost all monies in it. I have contacted my bank who shall be looking into this. How these people get away with this I will never understand

Dear Andrew,

Unfortunately, there’s not much we can do without cooperation from the casino’s part. At the moment I can only recommend you to stay patient and follow all instructions the casino gives you.

We would like to ask Harry’s Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

It’ll be unresolved then. I can’t imagine criminals wanting to give stolen cash up. It’s in the banks fraud teams hands as I’ve been locked out my account

Dear Andrew,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.