i made a withdrawal on the 6th of October and haven’t received my withdrawal in the bank , I did withdraw twice before and I received those in 7-10 days but this time it’s taking a long time, I’ve sent a few emails but you don’t even get a response from them

Dear Jordan,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Which method to withdraw your winnings you have opted for? Was it the same payment method as previously?

What is the status of your withdrawal, please – is it pending or processed?

Additionally, please, forward any relevant communication between you and the casino to [email protected].

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hi Kristina ,

I selected bank transfer same payment method as the ones where I received payment ,

the payment has been processed as it isn’t in my pending payments now it’s been like that since the 7/8th October ,

I have sent lots of emails on there contact page but haven’t heard anything back from them , they are just ignoring all communication now

kind regards

Jordan

Thank you very much Jordan for your reply. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Jordan,

I have reviewed your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Harry's Casino to the conversation to participate in the resolution of this complaint.

okay no problem and thank you

kind regards

Jordan

We would like to ask Harry's Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

They won’t respond to this they know what they are doing to customers, do you not have a contact number for them ? As it’s getting beyond a joke now over 2 months with no payment?

Dear Jordan,

I understand your frustration. I do not have a contact number for the casino but we will give them a chance to respond. Hopefully, they will cooperate.

Dear Jordan,

I have tried to contact the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without their cooperation.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach.

I recommend you take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating. I wish I could be of more help.

Best regards,

Adam