The problem is simply they take

your money within seconds but I’m waiting over 5 weeks for my withdrawal. I have contacted them via email over 10 times and have received 3 responses with a range of excuses from "it’s being processed" to "system issues" the result is 5 weeks on I still haven’t received anything and they now just ignore me.

Dear Louis,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for? Is the withdrawal still pending in your account or it has been processed already but never reached you?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is really a long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I requested a withdrawal via my bank account details they had for deposits. The withdrawal is no longer pending on their website, & wasn’t pending after 24 hours. They

jsce just simply come up with every

excuse possible as to why it’s not been paid, tell me it’s going to be paid but still I have received nothing.

thanks

Louis

Thank you very much, Louis, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Harry's Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep trying.

I read this after I submitted my complaint so I have little expectation but need to at least try.

thank you for your help.

Louis

Hello Louis,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Harry's Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Harry's Casino, could you please state the reason why the player's withdrawal has not yet been processed and when can he expect the payment?

Thank you in advance for providing the information.

We would like to ask Harry's Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear Louis,

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.