I am writing to express my frustration and disappointment with the withdrawal process on Helabet. Despite following all the necessary steps and verifying my account as requested, I am still unable to withdraw my funds.

After verifying my account, I was informed that I could proceed with the withdrawal. However, every time I attempt to withdraw, I receive a message stating that my withdrawal has been declined due to a processing error.

This situation is highly inconvenient and unacceptable, as I have complied with all the requirements set by Helabet. I kindly request your immediate assistance in resolving this issue so that I can successfully withdraw my funds without further delays.

Thank you for your prompt attention to this matter.

Dear josiahjames907,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you contacted casino customer support regarding the problem with your withdrawal?

Have you chosen the same payment method for withdrawing as you used for depositing?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes, I have contacted casino customer support regarding the problem with my withdrawal. They said they were having technical issues, so I waited. After trying again, it still didn't work. I contacted them again, but now they don't reply to me anymore.

Yes, I have chosen the same payment method for withdrawing as I used for depositing.

Yes, I have made a successful withdrawal from this casino before. The first time I tried withdrawing part of my funds, it was unsuccessful i kept trying until i was successful for once.However, when I tried again, the processing error came up immediately.

When exactly were you informed by the casino about the technical issues with the withdrawal? Have they provided an estimated time for resolving the problem? Have they given you any instructions for the interim?

Since the 7th of June 5 Days ago

Whenever I ask them when to try again the chat assistant will say they don't have a specific time for me to try again but I should try again later...

Once I try again I get same issue then if I contact them they keep saying same thing that I should try again later...

This is 5days now their support have stopped replying my email.

Before we proceed with your case, could you please forward me all the communication between you and the casino customer support that could be relevant to our investigation? My email address is [email protected]. Thank you.

Dear josiahjames907,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.