Good afternoon, I am addressing you a second time.

The last time you couldn’t contact smayto, and you closed my complaint, after they deleted the game, there was no way to communicate with the operators, after that the SMS arrived, and I re-logged in and here ..... Games have communication operators, but again they repeat the same thing.

m

Добрый день, обращаюсь второй раз к вам.

В предыдущий раз не удалось вам связаться с смайто,и вы закрыли мою жалобу,после они игры удалили,связь с операторами не возможно было,после пришло смс, и я повторно зашёл и вот ..... Игры есть операторы на связи,но опять повторяют одно и тоже.

м

Dear Denys,
We already closed this case once as unresolved. However, we can give it one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion. Has any new information come up that would help us solve the issue?

Best regards,
Juliia

Hi Denys
Thanks for the reply. We have already written to the casino support and we are waiting for a response from them. Once they answer, we will immediately let you know.

Hello Денис,

I apologize, but the casino failed to reply again, therefore we have to reject it. I know this is an unpleasant situation, but if the casino doesn't want to cooperate, there is nothing we can do.