I am waiting for the second month to withdraw funds, they write that everything is in the queue. So they did not transfer the money

Жду второй месяц вывод средств,пишут что в очереди и все.так и не перевели деньги

Dear Angelica,

Thank you very much for submitting your complaint. Please, could you answer a few questions so that I can fully understand what the issue is? Was this your first withdrawal request? What method did you use? Did you complete the KYC process (verification) in the past?

Please, be aware that all casinos take KYC very seriously in order to send the winnings to the right player. In some cases, it might take a bit longer, even though two months is rather unusual. I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

I tried to withdraw twice, they threw all the documents away, they said the account verification was passed, but the money will not be discounted. I withdraw to the bank card

Я пыталась вывести два раза , документы все им скинула сказали вертификацию аккаунта прошла,но деньги так и не скидуют.вывожу на карту банка

Dear Angelica,

I contacted HITLOTO Casino. Hopefully I will be able to help you with this case as soon as possible. 

Best regards,

Petronela

Thank you so much)

Спасибо большое)

We would like to ask the HITLOTO Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I understand you(((

Я вас поняла((( 

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.