Good morning, I played with HitnSpin, to verify the documents they took 10 days, it was not good selfie, I finally succeeded and they paid me a win of 900 euros, I loaded again and after a few days I won 400, I loaded again and I won 503 euros, at this point I find the account blocked, they write to me that the card that I loaded is not mine according to them, I send them documents from the bank contract, at this point they tell me that to reactivate the account they have to reset, basically they do not want to pay the winnings. I did not play with bonuses, with my own money

Buongiorno, io ho giocato con HitnSpin, per verificare documenti hanno messo 10 giorni ,non andava bene selfy, la fino sono riuscita e mi hanno pagato una vincita di 900 euro ,puoi ho caricato ancora e dopo pochi giorni ho vinto 400 ,puoi ho caricato ancora è ho vinto 503 euro ,a sto punto trovo conto bloccato, mi scrivono che la carta che ho caricato la inizio non è mia secondo loro, gli mando documenti da banca contrato ,a questo punto mi dicono che per riattivare conto devono azzerare, praticamente non vogliono pagare la vincita.io no ho giocato con bonus ,con soldi miei

Dear rodi78,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm that all payment methods you used to make deposits belong to you?
• What payment method did you use to deposit funds into your account?
• Do I understand correctly that your account has been verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi, I used two rechargeable cards, one Revolut that has my name on it, another from the bank, on the latter there is no name on it but I sent them documents where it is written who is the owner, the card number, IBAN everything, my account was verified with great difficulty, every day they asked for selfies because 10 that I sent a day, was not good. Because I had another winnings to collect of 900, they paid me after 10 days, always on that card, after that I loaded, when it was time to withdraw the account was blocked

Ciao ,io ho utilizzato due carte ricaricabile, una revolut che su quella c'è mio nome sopra ,un altra dalla banca ,su quest'ultima non c'è nome sopra però gli ho mandato documenti dove è scritto chi è intestatario numero della carta iban tutto, mio account è stato verificato con grande difficoltà, ogni giorno chiedevano selfy perché 10 che mandavo all giorno ,non andava bene .perché avevo un'altra vincita da riscuotere di 900 ,mi l'hanno pagato dopo 10 giorni, sempre su quella carta ,dopo basta ho caricato, quando è stata ora di prelevare account bloccato

All payment methods are my property

Tutti metodi di pagamento sono di mia proprietà

Today I found the counter unlocked, with 503 euros inside, I made a withdrawal request again, let's see if they pay the winnings

Oggi ho trovato contro sbloccato, con 503 euro dentro ,ho fatto di nuovo richiesta di prelievo, vediamo se pagano la vincita

Hello all

According to our records, the player received the winnings in full.

Regards

Yes, an hour ago I received payment for my winnings, I will definitely not play anymore because it was one drama after another.

Si un'ora fa ho ricevuto pagamento della vincita ,di siguro non giocherò più perché è stato una dramma dopo l'altra

Dear rodi78,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

www.kpvfaw.com