I have made a withdrawal about 4 weeks ago and untill they got conform it took nearly a week and now that my withdrawal was conformed and they told me it will take up two 5-7 business days to received and I have been waiting since and it has been 10 business days and I still haven’t heard anything and when I live chat with them they tell me nothing.. this website is a scam it takes them 10 sec to take money out of your account but they never return if u win I suggest not trusting this website they are a scam.  

Dear Sayed,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Do I understand it correctly that it has been almost a month ago that you have requested yours? Which payment method you have selected? I hope we will be able to help you to resolve this issue as soon as possible.

Best regards,

Petronela

hey Petronela 

no it’s only been 10 business days and I still didn’t receive my money and I made the withdrawal on the 28th of feb. first of all they asked for my verification like a photo of license and bank card I sent them everything they needed it and all my documents got confirmed in 48 hours and I did receive an email and then it took 48 other hours for my withdraw to get confirmed and when it got confirmed I received another email saying it will take 5-7 business days and I have been waiting. I don’t mind waiting as long as I’m sure that I will receive my money that I have withdraw. I have contacted them and they say that the money has been sent from our end and you have to talk to your bank and I did call my bank up and they told me it all depends on the sender of the money.

thank a lot For responding 

sayed

Dear Sayed,

Since it has been less than 2 weeks from your withdrawal request, I will set the timer for 7 days, and if you don’t receive your winnings by the end of next week, we will contact the casino. Please keep me updated. Thank you very much. 

okay thank you 

You're more than welcome Sayed.

Hey how are you I still haven’t received an money from them? and when I tell them what is wrong they tell me I have to talk to my bank and I did call my bank they have nothing. 

Dear Sayed,

Thank you very much for your reply. I contacted the casino regarding your delayed withdrawal. Hopefully, we will receive a response soon and sort this case to your satisfaction.

House Of Pokies Casino, thank you in advance for your reply and cooperation. 

We would like to ask the House Of Pokies Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.