I was arbitrarily locked out today. Upon inquiry, the reason given was that I have a gambling addiction. Yesterday, I was allowed to deposit my 15 euros and today my 10 euros, but then I was kicked out and locked out while playing. I hadn't played for a few weeks prior to this. Very classy move!

I no longer trust Vulkan Vegas and Verde Casino as all three are part of the same club. 

I don't care about the money, but I want it to be public knowledge how customers are being treated.

Wurde heute ohne berechtigten Grund gesperrt. Auf Nachfrage wurde die sperre darauf begründet, dass ich spielsüchtig sei. Ich durfte gestern meine 15 euro und heute meine 10 euro einzahlen, wurde dann aber w?hrend des spielens rausgeschmissen un d gesperrt. Hatte vorher paar wochen nicht mehr gespielt. Sehr feiner Stil!

Das Vertrauen in Vulkan Vegas und Verde Casino somit auch nicht mehr Vorhanden da die 3 alle der gleiche Verein sind. 

Das Geld juckt mich nicht aber m?chte ?ffentlich gemacht werden wie Kunden behandelt werden.

Dear Zion777,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with IceCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how long were you a player of the casino and when exactly was your account blocked?

Is there any balance left on your casino account? Was your account in the casino verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I can only guess, I think I've been playing there for +/- about 2 years.

Yesterday evening I played for 15 euros and again this morning for 10 euros including a bonus.

There was no real money left. From the initial bonus of 20 euros, I think I was somewhere around 30 at the time of the ban, but that's an estimate.

My account has been verified for a very long time.

In any case, I find it strange that I was only allowed to make a deposit and was subsequently blocked. Hadn't played in 6 weeks before. Then they could have blocked me there instead of grabbing the few euros and then simply excluding me without warning and in the middle of the game.

Da kann ich nur sch?tzen, denke dass ich seit +/- ca. 2 Jahren dort gespielt habe.

Gestern Abend habe ich 15 Euro gespielt und heute morgen nochmal für 10 euro inkl. bonus.

Echtgeld war keines mehr vorhanden. Vom anf?nglichen Bonus von 20 Euro war ich glaube ich zum Zeitpunkt des Banns irgendwo bei 30 aber alles sch?tzungsweise.

Mein Konto ist schon sehr lange verifiziert.

Finde es auf jeden Fall komisch dass ich erst noch einzahlen durfte & im Nachhinein dann gesperrt werde. Hatte vorher 6 Wochen nicht mehr gespielt. Dann h?tte man mich auch da schon sperren k?nnen anstatt sich die paar Euros noch abzugreifen und mich dann ohne Vorwarnung & mitten im Spiel einfach auszuschlie?en.

Could you please send me the screenshot or the email with the explanation you were given by the casino?

Please send this information to my email at [email protected]

Do I understand correctly your accounts in Vulkan Vegas and Verde Casinos were blocked due to gambling problem issues?

Dear Zion777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.