Dragi/a raghav777,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ste imali problem sa blokiranjem naloga.
Da bismo bolje razumeli va?u situaciju i efikasno vam pomogli, molimo vas da nam pru?ite vi?e detalja tako ?to ?ete odgovoriti na slede?a pitanja:
- Kada vam je nalog blokiran?
- Da li ste dobili bilo kakvu komunikaciju od kazina u vezi sa blokiranjem va?eg naloga?
- Da li ste poku?ali da kontaktirate korisni?ku podr?ku u vezi sa ovim problemom? Ako jeste, kakav je bio njihov odgovor?
- Mo?ete li da dostavite snimke ekrana komunikacije ili poruke o gre?ci koje ste primili?
- Da li ste ranije imali problema sa svojim nalogom?
Mo?ete proslediti svu relevantnu komunikaciju i prate?e dokaze [email protected] .
Va?a saradnja u pru?anju ovih detalja ?e nam pomo?i da istra?imo i radimo na re?enju.
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e.
Unapred hvala na va?em odgovoru.
Srda?an pozdrav,
Petronela
Dear raghav777,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with your account being blocked.
To better understand your situation and assist you effectively, could you please provide more details by answering the following questions:
- When was your account blocked?
- Did you receive any communication from the casino regarding the blocking of your account?
- Have you attempted to contact customer support regarding this issue? If so, what was their response?
- Can you provide any screenshots of the communication or error messages you received?
- Have you previously experienced any issues with your account?
You can forward any relevant communication and supporting evidence to [email protected].
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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