Dragi AngelJosh831,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va? problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju.
Da li biste mogli da dostavite link do veb stranice?
Da li ste od kazina primili a?uriranja ili dodatne informacije u vezi sa statusom pregleda?
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Mo?ete li da podelite svoju komunikaciju sa kazinom? ?alji e-po?tu ili transkripte ?askanja na moju e-po?tu na [email protected] , ili postavite snimke ekrana ovde.
Pomenuli ste da koristite srednje ime prilikom registracije, koje se ne pojavljuje na va?oj identifikaciji. Mo?ete li detaljnije objasniti za?to ste to odlu?ili?
Imajte na umu da ste vi odgovorni za detalje navedene tokom registracije i da je potvrda ta?nosti va?ih informacija klju?na. Va?no je osigurati da se svi detalji koje navedete mogu kasnije verifikovati, jer neslaganja mogu da zakomplikuju proces.
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala vam unapred na odgovoru.
Srda?an pozdrav,
Dominika
Dear AngelJosh831,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please provide a link to the website?
Have you received any updates or additional information from the casino regarding the status of the review?
Did you accumulate your winnings with or without an active bonus?
Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.
You mentioned using your middle name during registration, which does not appear on your ID. Could you elaborate on why you chose to do so?
Please keep in mind that you are responsible for the details provided during registration, and confirming the accuracy of your information is crucial. It’s important to ensure that all details you provide can be verified later, as discrepancies can complicate the process.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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