K?ra AngelJosh831,
Tack s? mycket f?r att du skickade ditt klagom?l. Jag ?r ledsen att h?ra om ditt problem. Till?t mig att st?lla n?gra fr?gor till dig s? att jag kan f?rst? hela situationen.
Kan du ge en l?nk till hemsidan?
Har du f?tt n?gra uppdateringar eller ytterligare information fr?n casinot ang?ende status f?r recensionen?
Samlade du dina vinster med eller utan en aktiv bonus?
Kan du dela din kommunikation med casinot? Skicka e-postmeddelanden eller chattranskriptioner till min e-post p? [email protected] , eller posta sk?rmdumpar h?r.
Du n?mnde att du anv?nde ditt mellannamn under registreringen, vilket inte framg?r av ditt ID. Kan du f?rklara varf?r du valde att g?ra det?
V?nligen kom ih?g att du ?r ansvarig f?r de uppgifter som l?mnas under registreringen, och att bekr?fta riktigheten av din information ?r avg?rande. Det ?r viktigt att se till att alla detaljer du anger kan verifieras senare, eftersom avvikelser kan komplicera processen.
Jag hoppas att vi kommer att kunna hj?lpa dig att l?sa problemet s? snart som m?jligt. Tack s? mycket p? f?rhand f?r ditt svar.
Med v?nlig h?lsning,
Dominika
Dear AngelJosh831,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please provide a link to the website?
Have you received any updates or additional information from the casino regarding the status of the review?
Did you accumulate your winnings with or without an active bonus?
Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.
You mentioned using your middle name during registration, which does not appear on your ID. Could you elaborate on why you chose to do so?
Please keep in mind that you are responsible for the details provided during registration, and confirming the accuracy of your information is crucial. It’s important to ensure that all details you provide can be verified later, as discrepancies can complicate the process.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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