I opened an account at this casino. Regular, everything is ok. I said let's try to deposit €10 and see what happens. I deposited without any problems, it took a second for them to take the money from my bank account to the casino account. And so while playing I get a bonus, in the bonus 3 times MAJOR and in total I get €486. At the same moment I exit the game and make a withdrawal and then the nightmare begins. I'm talking about the time from the day before yesterday at 5 pm and to this day they still haven't processed my request. They lie, they flatter, they sell some fairy tales, I mostly wonder if I'll ever see that money. Run away from this casino, there's no profit there.

Otvorila sam nalog na ovom kazinou. Regularno, sve ok. Reko ajde da probam da uplatim 10€ pa ?ta bude. Uplatila bez problema, jedan sekund je trajalo da mi uzmu novac sa ban?nega ra?una na ra?un kazina. I tako igraju?i dobijem bonus, u bonusu 3 puta MAJOR i sve ukupno nanese 486€. Istog momenta izlazim iz igre i dajem izplatu i tada kre?e no?na mora. Pri?am o vremenu od prekju?e u 17h i do danas jo? nisu obradili moj zahtev. La?u, ma?u, prodaju neke bajke uglavnom pitam se da li ?u uop?te videti taj novac. Be?ite od ovog kazina, nema tu zarade.

Dear Jovanoty, 

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Natalia

Thank you Natalia for your time and help. Unfortunately, there is still no change regarding the problem I raised. The same people are talking on live chat and I keep reading the same things (justifications), apologies for the inconvenience they caused me.

I'm terribly disappointed as a man, as a woman. I understand everything, but I can't stand this much greed and selfishness. I'm not even worthy of being told, LISTEN, DRISKO, YOU'LL SEE THE MONEY IN A MONTH AND IF YOU'RE BORING YOU WON'T EVEN THEN. End of story, not like this... Horror. They're lucky I can't find them in person.... The thing I hate most in life is not being dragged by someone's nose.

But let's be positive and hope that tomorrow the wallet will be full, and if not, then I'm going to sue.

Hvala Natalia na ukazanom vremenu i pomo?i koju pru?a?. Na ?alost u vezi sa problemom koji sam iznela jo? uvek nema nikakve promene. Preko live chata se vrte jedno te isti ljudi i non stop ?itam iste stvari(opravdanja), izvinjenja za neprijatnosti koje su mi u?inili.

Stra?no sam razo?arana kao ?ovek, kao ?ena. Ja razumem sve ali ovoliku pohlepu i sebi?nost ne mogu. Nisam dostojna ?ak ni da mi ka?u, E SLU?AJ DRISKO, PARE ?E? DA VIDI? ZA MESEC DANA A AKO BUDE? DOSADJIVALA NE?E? NI TAD. Kraj pri?e, a ne ovako... U?as. Sre?u imaju ?to ne mogu li?no da ih nadjem.... Najvi?e ?to mrzim u ?ivotu ne da me neko vu?e za nos.

Ali ajmo biti pozitivni i nadajmo se da ?e sutra biti nov?anik pun a ako ne onda krecem u tu?be.

I totally understand your disappointment, Jovanoty. Though I want to highlight that we allow the casino a full two weeks to handle each payment. I will keep this complaint open, and if there is no progress by the end of that period, we will certainly step in. As you said, let’s remain optimistic, and I hope to receive good news about your withdrawal shortly.

Thank you for your patience in advance, and please keep me updated on any further developments.

Kind regards, Natalia.

Unfortunately, it's not very good for me because last night I received a notification from the IMMERION casino that the withdrawal of money was rejected. Of course, I immediately submitted a withdrawal request again, this time (for the third time) to a different card, or rather, a third. When I asked in the chat why the money transfer was interrupted again, I received an answer that the request for the transfer of money was rejected by the bank. I asked them for proof of this, but as I expected, they replied that they could not provide me with proof of the rejection of the payment to my account. Today I got in touch with agents from Aircash, Revolut and Skrill, asked if they had received any request for the transfer of funds, and you can guess what answer they gave me. There is absolutely no trace, no request for the transfer of money to my account. So the casino does not forward money from its account at all. Which means that they are consciously and intentionally withholding other people's money, not to mention the lies they are feeding us. So I wanted to ask you for advice, Natalia. Should I write to IMMERION casino in the chat that I have contacted the agents from the previously mentioned cards, and that I know that the casino has not submitted any request for a money transfer at all??

What do you think about that???

I look forward to hearing from you and thank you again for any and all help and support you offer.

With many warm regards

Jovana B***

Lep pozdrav Natalia.

Na ?alost, za mene nije naro?ito dobar jer sam no?as dobila obave?tenje od kazina IMMERION da je izplata novca odbijena. Naravno, ja sam odmah ponovo dala zahtev za izplatu, ovog puta(tre?i put) na drugu karticu odnksno tre?u. Kada sam na chatu pitala za?to je ponovo prekinjen prenos novca, dobila sam odgovor da je zahtev za prenos novca bio odbijen od strane banke. Ja sam zahtevala od njih dokaz za to, medjutum kako sam i predpostavila, odgovorili su mi da mi ne mogu dostaviti dokaz o odbijanju izplate na mij ra?un. Ja sam danas stupila u kontakt sa agentima iz Aircasha, Revoluta i Skrilla, pitala da li su oni dobili bilo kakav zahtev za prenos nov?anih sredstava, i mo?ete da predpostavite kakav su mi odgovor dali. Apsolutno nikakvog traga nema, nikakvog zahteva za prenos novca na moj ra?un. Dakle kazino uop?te ne prosle?uje novac dalje sa svog ra?una. ?to zna?i da svesno i namerno zadr?avaju tudji novac a o la?ima koje nam serviraju da ne govorim. Pa sam htela Natalia da vas pitam za savet. Da li da kazinu IMMERION u chatu treba da napi?em da sam stupila u kontakt sa agentima iz prethodno navedenih kartica, i da znam da kazino uop?te nije podao nikakav zahtev za prenos novca??

?ta vi mislite o tome???

O?ekujem va? odgovor i jo? jednom vam se zahvaljujem za sve i svu pomo? i podr?ku koju nudite.

Sa puno srda?nih pozdrava

Jovana B***

Dear Jovanoty, thank you for updating me. Please specify if you have completed KYC verification or if it hasn't been requested yet?

Did you use the same payment method for your initial withdrawal request as you deposited with?

Is your third withdrawal request now pending, or was it rejected too?

Hello Natalia.

I have to say that I did not do any KYC verification. When I first submitted a withdrawal request and more than 36 hours had passed since then, I started asking on live chat what was going on and what the problem was with the transfer, whether I should do some verification, whether I should send them pictures of documents and cards, to which the agent replied that there was no need for verification. That was the end of it.

I made my first deposit to the casino with the same card I requested the money transfer to. This last request is still being processed, that's what it says when I open the transactions. If you want, I can take a picture and send it to you.

And I said to him, please, should I present them with evidence that I contacted card agents???

Thank you for your time.

Zdravo Natalija.

Moram da ka?em da nisam obavila nikakvu KYC verifikaciju. Kada sam dala prvi put zahtev za izplatu i kada je od iste pro?lo vi?e od 36h po?ela sam da ispitujem na live chatu ?ta se de?ava i kakav je problem sa prenosom, da li mozda treba obavim verifikaciju, da li treba da im po?aljem slike dokumenta, kartica, na ?ta mi je agent odgovorio da nema nikakve potrebe za verifikaciju . Na tome se je zavr?ilo.

Prvu uplatu na kazino sam obavila sa istom karricom na koju sam zahtevala prenos novca. Ovaj poslednji zahtev je jo? uvek u obradi, tako pi?e kad otvorim transakcije. Ukoliko ?elite mogu i da slikam da vam po?aljem.

I recire mu molim vas da li da im predo?im dokaze o tome da sam stupila u kontakt sa agentima od kartica???

Hvala na va?em vremenu

Dear Jovanoty, can you please attach the screenshot of your current withdrawal request?

As mentioned before, we give casinos 14 full days to process each withdrawal request. I hope that your withdrawal request will be successful this time, but I will keep your complaint open to monitor the situation. If your request is ultimately declined by the casino, we will intervene.

Kind regards, Natalia.

I have some news to tell you, but unfortunately nothing good.

Namely, they canceled my withdrawal request again and this time they asked me for KYC verification. When I received the email, it's a good thing I didn't have a nervous breakdown, because as I wrote to you in the previous message, I initially asked the casino if verification was required, but the operator firmly claimed that it wasn't. So now my funds are frozen at the casino, I can't do anything with them. I sent everything they asked for, and I asked them to just confirm by email that they received the documentation and that everything was in order. However, I wasn't even worthy of that. No one answered my email, they don't contact me at all on live chat (when I write a message it just says,, read,,) so I kept pestering them with all the emails I got from the casino until one gentleman took pity on me and, I must say, screwed me over very badly. I am attaching the pictures, and if you are interested in anything else or if you need anything else, let me know because I recorded the screen and the entire conversations with them.

Lep pozdrav Natalija.

Imam nekih novosti da vam ka?em ali na?alost ni?ta dobro.

Naime meni su ponovo poni?tili zahtev za izplatu i ovog puta su mi tra?ili verifikaciju KYC. Kada sam dobila email dobro da nisam do?ivela nervni slom, jer kao ?to sam vam napisala u prethodnoj poruci, ja sam kazino na po?etku pitala da li je potrebna verifikacija medjutim operater je odlu?no tvrdio da ne treba. Tako da su sad moja nov?ana sredstva zamrznjena na kazinu, ne mogu apsolitno ni?ta sa njime da uradim. Ja sam poslala sve ?to su tra?ili, i zamolila sam ih da mi samo emailom potvrde da su dobili dokumentaciju i da je sve kako treba. Me?utim, nisam dostojna bila ?ak ni toga. Niko mi nije odgovarao na email, na live chatu me uop?te vi?e ne kontaktiraju(kada napi?em poruku samo je,, read,,) pa sam dosa?ivala na sve emaile koke imam od kazina dok se jedan gospodin nije smilio valjda i jako ru?no me, moram tako da ka?em, odjebao. Ja vam stavljam u prilog slike a ako vas zanima jo? ne?to ili ako vam je bilo ?ta jo? potrebno recite jer ja sam snimala ekran i ?itave razgovore sa njima.