Hello. Immerion casino sent my bets for verification by the provider at the first withdrawals (which they have every right to do), but this verification lasted 6 months, instead of the promised 14 days, during this time I lost money and after 6 months I did not have time to withdraw it. After the end of the verification, I made several deposits, lost them, but I managed to win a little ($150) from the last deposit, I withdrew them, but it was canceled and sent again for verification by the provider, promising a period of up to 14 days. 14 days have passed, but the withdrawal is still unavailable, and their support is already writing that they cannot specify the verification period. Based on the above, I consider the actions of Immerion casino to be extremely unscrupulous.

Dear Archel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you have not made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

1. According to my screenshots, I had 2-3 withdrawals. Then the first check of rates by the provider began, which lasted 6 months, instead of the promised 14 days. And the next time I made a withdrawal after the provider checked, they cancelled my new withdrawal and started checking again.

2. Yes, I have passed KYC verification.

3. My last win was real money without a bonus.

Thank you very much for your reply. When was the last time you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.