Hello,

I requested a withdrawal via crypto (LTC) at around 4:40 AM today and still haven't received it. They advertise "instant payouts," but strangely enough, I can only reach the live chat via email. I have a strange feeling; I would like your support.

Hallo,

ich habe heute um ca 4:40 Uhr eine Auszahlung per Krypto (LTC) gestellt und habe die Auszahlung noch immer nicht. Sie werben mit ?instant - Auszahlungen" der LiveChat ist jetzt nur noch per Mail für mich zu erreichen komischerweise. Ich habe ein komisches Gefühl, gerne würde ich Sie um Unterstützung haben.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

They blocked me when I asked if they had a license in Germany. All the bad reviews turned out to be true.

I was able to deposit before and now they're blocking me.

I am currently requesting my documents by email where my deposits can be seen with dates etc.

That's why I would like to request a refund of the deposits I made.

Sie haben mich jetzt gesperrt als ich meinte ob sie in Deutschland eine Lizenz haben. Die ganzen schlechten Bewertungen haben sich für richtig gestellt.

ich konnte einzahlen davor und jetzt sperren sie mich.

ich fordere meine dokumente gerade per mail an wo meine einzahlungen zu sehen sind mit datum etc.

deshlab würde ich meine get?tigten einzahlungen gerne zurückfordern.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/www.kpvfaw.com. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika