I loaded without bonuses I played with my money and they refused to send me money € 400 in winnings telling me that I played in more than 30% of the deposit and some bullshit I really sent and never hope that they close my account

Ho caricato senza bonus ho giocato con i miei soldi e hanno rifiutato di mandarmi soldi 400 € di vincita dicendomi che ho giocato in più di 30% del deposito e una stronzata veramente ho mandato emai spero che mi chiudono il conto 

Dear Mihaela,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. The Intralot Casino closed their section "Online Casino", the only remaining one is the "Sport Agency Booker". Could you please specify when your issue took place and forward any relevant communication to [email protected]? Looking forward to hearing from you.

Best regards, 

Petronela

Thank you very much Mihaela for forwarding the screenshot. Could you please confirm that you have played without an active bonus and advise how much you have deposited and which games were played? Thank you in advance for your reply.

Comments from the player:

"I loaded 15 euros that day I didn't receive any bonuses the games I played are book of sun multichance book of gold symbol choice and book of gold duble chance"

Comments from the player:

"Ho caricato 15 euro quel giorno non ho ricevuto nessun bonus i giochi che ho giocato sono book of sun multichance book of gold symbol choice e book of gold duble chance " 

Thank you very much Mihaela for providing all the necessary information via email. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Mihaela.

I am sorry to hear about your negative exparience. We will now try to get in touch with the casino.

We would like to ask the Intralot Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

Mihaela, It looks like the casino is closed. But, I would recommend you to contact the ADM, Italian regulator, since the casino had their license and they may help your case. Please, contact me on my email [email protected] if you have any questions or require further assistance. 

Best regards, Jozef

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