I would like to file a complaint about my situation

the Ivi casino reply to my email that They need more time because the withdrawal is still under process , that withdrawal I have done was on 5 /5/2022

Hello azeeeeez81,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iviCasino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money.

Looking forward to your answer.

Regards,

Nick

Hi thank you for your help

about my situation with the ivicasino

I think this is the first withdrawal from ivicasino

and they verified my credit card on

3 may 2022

and i don’t remember if I have bonus on this withdrawal amount or not

Hi the withdrawal is still under process I need the general department email if you have it please- because they have to respect the rules and the players

Hello azeeeeez81,

As your account seems to be verified for over 3 weeks I will now forward your complaint to my colleague Natalia who will be assisting you from now on and will try to get in touch with the casino.

Wish you best luck resolving the complaint.

Regards,

Nick

Hi azeeeeez81,

I've reviewed your case and am sorry to hear about your concerns. To help you resolve your problem with the delayed withdrawal, I will contact the casino.

I'd like to invite the iviCasino to take part in our conversation. Can you please explain to us why the withdrawal request of the player has been being processed for more than 2 weeks already?

Kind regards,

Natalia

Hi and thank you for trying to help me

I think the casino will not reply because there is no problem with my account

the reason for this delay is they don’t care about the players and the rules the withdrawal I have done before 21 days and when I have checked my transactions at the ivicasino the amount still pending

and they have reply to my emails 4 times and all the emails are same with no information about the problem only asking to be patient and tell me that I will have my money soon

I would like to ask the iviCasino to reply to this complaint. I'm extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi I want to thank you for trying to help me- but I’m asking if the ivicasino did not reply and the complaint closed as unresolved what should I do or there’s nothing I can do about my withdrawal and the ivicasino will be free to have the money ?

Hi azeeeeez81,

Since we've received no reaction from the casino, I'm forced to close the complaint as "unresolved". I am very sorry I couldn't help more, but at least this will negatively influence the casino's rating and other players can read about your experience with the iviCasino in our review.

I hope you won't come across a problem like this again.

Regards,

Natalia