They refuse to pay for repatriation because they have reportedly been in the midst of research and gaming sessions. And some of the gaming sessions have reportedly disappeared. I actually see them from history. They've reportedly been in contact with a game maker, but it's been a week since

Eiv?t suostu maksamaan kotiutusta sen takia ett? heill? on kuulemma tutkimus kesken ett? pelisessioista. Ja osa pelisessioista on kuulemma kadonnut. Itse n?en ne kyll? historiasta. Ovat kuulemma olleet yhteydeaa? pelinvalmistajaan mutta t?st?kin on kulunut jo viikko

Hello, Jetro.

Thank you very much for submitting your complaint. We are very sorry to hear about your negative experience. Usually, it takes more time to investigate such an issue (it goes through many people in the casino and game provider’s company). 

We have had good experience with this casino, so far. We recommend you provide them with extra time to receive a final statement or maybe a compensation. We may extend the timer by additional 7 days, and, if there is no change after this period, we will contact the casino. Do you agree with that?

Best regards, Jozef

Dear Jetro,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.