Pregledao sam ceo slu?aj i bojim se da nismo u mogu?nosti da vas dalje podr?avamo. Iako verujemo da kada igra? jasno uka?e na problem sa kockanjem, kazino tim treba da preduzme odgovaraju?e korake (ograni?i korisni?ke naloge i izvr?i procenu sa igra?em, itd.) ili da zatvori ra?un igra?a ?to je pre mogu?e, mi tako?e moramo da preduzmemo imaju?i u vidu da ste kreirali sve naloge koriste?i razli?ite adrese e-po?te. Po?to kazino nudi brzu registraciju bez davanja li?nih podataka i verifikacija nije potrebna pri registraciji, va?a adresa e-po?te je bila jedini li?ni detalj koji bi mogao da uka?e da ve? imate drugi nalog.
Naravno, voleli bismo da svaki kazino ne dozvoljava igra?ima da otvore nove naloge kada su prethodno zatvorili svoje naloge zbog problema sa kockanjem, ali mnoga kazina obi?no obavljaju proveru verifikacije pre povla?enja, pa tek tada proverite sve relevantne informacije i saznajte o svim ograni?enjima za odre?enog igra?a.
Mogu se slo?iti sa vama da je kazino mogao stro?ije da odredi svoje mere odgovornog igranja i samoisklju?enja, ali ovo nije industrijski standard i ne postoje pravila o alatima za samoisklju?ivanje ili odgovorno kockanje koja se primenjuju univerzalno na sva onlajn kazina.
Va? najnoviji nalog (i najverovatnije svi drugi povezani nalozi) je zatvoren na va? zahtev, a kreiranje drugih naloga je bila isklju?ivo va?a odgovornost. Na?alost, u ovom trenutku se ne mo?e mnogo u?initi u vezi sa sredstvima koja ste deponovali i izgubili u kazinu.
Mogu samo da vam preporu?im da kontaktirate organ za licenciranje jer oni imaju bolje alate i opcije da pomognu igra?ima i u mogu?nosti su da detaljnije istra?e takve slu?ajeve.
?tavi?e, toplo vam savetujem da potra?ite stru?nu pomo? u vezi sa zavisno??u od kockanja. Centre za pomo? za kockanje za svoju lokaciju mo?ete prona?i ovde , a druga preporuka je da koristite aplikacije i alate za blokiranje pristupa kockanju na globalnom nivou koje mo?ete prona?i ovde .
Iz gore navedenih razloga, ova ?alba ?e sada biti odbijena. Hvala vam na razumevanju, ?ao mi je ?to ovom prilikom nismo mogli vi?e pomo?i. Ne ustru?avajte se da nas kontaktirate ako u budu?nosti nai?ete na probleme sa ovim ili bilo kojim drugim kazinom.
I reviewed the whole case and I am afraid that we are not able to support you further. Although we believe that once a player clearly indicates a gambling problem, the casino team should take appropriate steps (restrict the user accounts and do an assessment with the player, etc.) or close the player's account as soon as possible, we must also take into consideration that you created all accounts using different email addresses. Since the casino offers quick registration without providing any personal details and verification isn't required at the point of registration, your email address was the only personal detail that could indicate you already had another account.
Of course, we would like to see every casino not allow players to open new accounts when they have previously closed their accounts due to gambling problems, but many casinos usually engage in a verification check prior to a withdrawal, so it is only then that they check all relevant information and find out about any restrictions for a certain player.
I can agree with you that the casino could have set its responsible gaming and self-exclusion measures more strictly, but this is not an industry standard and there are no self-exclusion or responsible gambling tools rules applied universally to all online casinos.
Your latest account (and most likely all other related accounts) was closed per your request, and the creation of other accounts was solely your responsibility. Unfortunately, at this point, there is not much that can be done in regard to the funds you have deposited and lost in the casino.
I can only recommend that you contact the licensing authority as they have better tools and options to help players and they are able to investigate such cases more thoroughly.
Furthermore, I strongly advise that you seek Professional Help with Gambling Addiction. You can find Gambling Help Centers for your location here and another recommendation is to use Apps and tools to block access to gambling at a global level that you can find here.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Automatski prevedeno:
