Jag har granskat hela ?rendet och jag ?r r?dd att vi inte kan st?dja dig ytterligare. ?ven om vi anser att n?r en spelare tydligt indikerar ett spelproblem b?r kasinoteamet vidta l?mpliga ?tg?rder (begr?nsa anv?ndarkonton och g?ra en bed?mning med spelaren, etc.) eller st?nga spelarens konto s? snart som m?jligt, m?ste vi ocks? vidta med tanke p? att du skapade alla konton med olika e-postadresser. Eftersom kasinot erbjuder snabb registrering utan att ange n?gra personliga detaljer och verifiering inte kr?vs vid registreringstillf?llet, var din e-postadress den enda personliga detalj som kunde indikera att du redan hade ett annat konto.
Naturligtvis skulle vi vilja se att alla casinon inte till?ter spelare att ?ppna nya konton n?r de tidigare har st?ngt sina konton p? grund av spelproblem, men m?nga casinon brukar g?ra en verifieringskontroll innan ett uttag, s? det ?r f?rst d? som de kontrollera all relevant information och ta reda p? eventuella begr?nsningar f?r en viss spelare.
Jag kan h?lla med dig om att kasinot kunde ha satt sina ?tg?rder f?r ansvarsfullt spelande och sj?lvuteslutning striktare, men detta ?r inte en branschstandard och det finns inga regler f?r sj?lvuteslutning eller verktyg f?r ansvarsfullt spelande som till?mpas universellt p? alla onlinekasinon.
Ditt senaste konto (och troligen alla andra relaterade konton) st?ngdes enligt din beg?ran, och skapandet av andra konton var helt och h?llet ditt ansvar. Tyv?rr finns det inte mycket som kan g?ras f?r n?rvarande n?r det g?ller de pengar du har satt in och f?rlorat p? casinot.
Jag kan bara rekommendera att du kontaktar licensmyndigheten d? de har b?ttre verktyg och alternativ f?r att hj?lpa spelare och de har m?jlighet att unders?ka s?dana fall mer ing?ende.
Dessutom rekommenderar jag starkt att du s?ker professionell hj?lp med spelberoende. Du kan hitta hj?lpcenter f?r hasardspel f?r din plats h?r och en annan rekommendation ?r att anv?nda appar och verktyg f?r att blockera ?tkomst till hasardspel p? global niv? som du kan hitta h?r .
P? grund av ovann?mnda sk?l kommer detta klagom?l nu att avvisas. Tack f?r din f?rst?else, jag ?r ledsen att vi inte kunde vara till mer hj?lp vid detta tillf?lle. Tveka inte att kontakta oss om du st?ter p? n?gra problem med detta eller n?got annat casino i framtiden.
I reviewed the whole case and I am afraid that we are not able to support you further. Although we believe that once a player clearly indicates a gambling problem, the casino team should take appropriate steps (restrict the user accounts and do an assessment with the player, etc.) or close the player's account as soon as possible, we must also take into consideration that you created all accounts using different email addresses. Since the casino offers quick registration without providing any personal details and verification isn't required at the point of registration, your email address was the only personal detail that could indicate you already had another account.
Of course, we would like to see every casino not allow players to open new accounts when they have previously closed their accounts due to gambling problems, but many casinos usually engage in a verification check prior to a withdrawal, so it is only then that they check all relevant information and find out about any restrictions for a certain player.
I can agree with you that the casino could have set its responsible gaming and self-exclusion measures more strictly, but this is not an industry standard and there are no self-exclusion or responsible gambling tools rules applied universally to all online casinos.
Your latest account (and most likely all other related accounts) was closed per your request, and the creation of other accounts was solely your responsibility. Unfortunately, at this point, there is not much that can be done in regard to the funds you have deposited and lost in the casino.
I can only recommend that you contact the licensing authority as they have better tools and options to help players and they are able to investigate such cases more thoroughly.
Furthermore, I strongly advise that you seek Professional Help with Gambling Addiction. You can find Gambling Help Centers for your location here and another recommendation is to use Apps and tools to block access to gambling at a global level that you can find here.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Automatiskt ?versatt: