i have free 40$ chips and required to 50x wagering and i done wagering with 100$ final balance when i will to withdraw it this casino required kyc with passpord, i dont have passport so i provided my id , and its rejected they said that i not pass the verification , i chat te cs and they said they clossed my account permanently whitout asking other document and other , i dont have multiple account or cheating for completing this wagering, thats why i not recomended with this casino

Dear Galih112,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Did you provide documents in a sufficient quality? This is usually the reason why documents are being rejected (they are not clear, part of the document is missing, etc.).

Have you received any valid explanation from the casino? Please, forward all the relevant communication to [email protected], or post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

i promise i have submitting a very good and clear document, they dont ask me why verification was rejected they just say your account was closed cz not pass the verification thats it no ask for other document or tell me why ,.

Thank you very much Galih112 for providing a quick reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Galih,

I looked at your complaint and will do my best to help you. I would like to invite Jackpot Capital Casino into this conversation. Why you closed player’s account permanently after he has provided his ID without further investigation?

please help me i just want my 100$

is jackpot capital here? lets talk about my account i need some reason here

We would like to ask the Jackpot Capital Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of Jackpot Capital Casino casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

The casino has provided us with the supporting evidence for this case, therefrom we were able to see that the player was unable to pass the KYC process. As per this information we are now rejecting this complaint as unjustified.