I made a deposit of $ 200 using the first deposit bonus and received a $ 300 bonus.

After luckily winning and clearing the betting conditions, the real money balance became 1800 $. Casino guru has a good reputation and I applied for withdrawal with confidence, but I was betrayed. I tried dozens of withdrawal applications but all of them were rejected.

Cause of withdrawal refusal

? Technical error due to payment system

? Document submission and approval

? Upload a video with ID

? Upload a video with ID again

I accepted all of these instructions, submitted all the documents, and received an approval email. Next, I uploaded two videos via chat. Finally, I applied for withdrawal at BTC because there was an error in ecopayz.

I've done it all. However, the withdrawal was refused. I can't do anything anymore. There is no violation of the rules. I expected these situations every day and read and played carefully. I definitely played according to the rules. Return my money. casino guru. Help me.

Dear leon0618,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello Petronela.

That's right

Your account has been fully verified. We have sent you an image certifying that it has been approved. please confirm. As mentioned earlier, I uploaded two videos as an additional confirmation, but of course I refused to withdraw as a result. There are four reasons to refuse to withdraw. Most of the reasons for refusing withdrawals are due to errors in the ecopayz payment system. I think this is an internal system issue. But even BTC refused to withdraw.

I can't do anything about it. Is there anything else you would like to ask?

Thank you very much, leon0618, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello leon0618!

I will take care of your complaint from now on. I would like to invite representatives of

Jet Casino into this complaint in order to help us resolve the withdrawal issue.

casino guru

I have confirmed that my withdrawal process has been successfully approved and deposited.

We apologize for the inconvenience. Thank you for your help!

Hi leon0618.

I am glad that the withdrawal process went through successfully.

We apologize for any inconvenience caused by this situation. Please do not hesitate to contact us if you have any further questions.

Have a good one,

Alex,

Casino Representative.

Great news, leon0618!

Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.