is since 23 october because of a payout of 35 euros around done.habe all documents sent when I log in account accounted for but constantly I should send new documents or documents that have already sent eh.

wird seit 23 oktober wegen einem auszahlungsbetrag von 35 euro herum getan.habe alle unterlagen gesandt wenn ich mich anmelde steht konto verefiziert aber dauernd soll ich neue unterlagen senden bzw unterlagen die eh schon geschickt habe.

Dear Silvia,

Thank you very much for submitting your complaint through our website. Please could you answer a few questions for me so that I can fully understand what the issue is? Was this your first withdrawal request? What method did you use?

Please, be aware that all casinos take KYC very seriously in order to send the winnings to the right player. In some cases, it might take a bit longer. Please be patient. I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Have as in other casinos payout by bank statement submitted as I have also paid in. I was anyway 5 euros immediately attracted because the payment method is not common there. Was also very quickly set to the status edited and of course I thought that I as well as in chat The steward said I get my money in a week and that was on the 23rd of October.

Habe wie in anderen Casinos Auszahlung per bankanweisung eingereicht so wie ich auch eingezahlt habe.Wurden eh 5  Euro sofort angezogen weil die Auszahlungsmethode dort nicht üblich ist.Wurde auch sehr schnell auf den Status bearbeitet gesetzt und natürlich dachte ich das ich so wie auch in Chat des ?ffteren gesagt wurde ich bekomme mein Geld in einer Woche und das war am 23 Oktober.

Dear Silvia,

I contacted Jinni Casino. Hopefully I will be able to help you with this case as soon as possible. 

Best regards,

Petronela

Money was transferred today so you can view the complaint as done. Thanks for your effort

Geld wurde heute überwiesen also kann man die beschwerde als erledigt ansehen .danke für ihre mühe 

Dear Ms. Wuschitz, 

We are very sorry for the inconvenience that has occurred during your withdrawal process. We understand it was not pleasant for you and it did take more time than it usually does. 

However, the company is required to follow regulatory guidelines and need the necessary requirements as specified in regards to "know your client" procedures.

It is in our best interested to optimize our service and our platform to the utmost level and we welcome any review as an opportunity to improve. 

We are happy that you have received your winnings and wish you all the best. 

Your Jinni

Dear Silvia,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.