$2,734.00 AUD taken from bank account

dont have an account with them ?

Dear Becky,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did I understand it correctly that you’ve been experiencing difficulties regarding unauthorized deposits? Was the money deducted from your bank account and credited to your casino account? Do you have an account in this casino? If there’s any relevant communication, please forward it to [email protected]. I would like to ask you for supporting evidence too, including bank statement. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi there,

I do not hold a current account with Johnnykash.

13-18th May - merchant KAC deducted $8,434.00

Jokaroom have refunded $5,720.00 which were processed through there casino.

Jokaroom have advised there sister site (same owners) Johnnykash was involved in these unauthorised transactions

$2714.00 for this period however the total amount still outstanding from either casino is a total of $4,019.00

Johnnykash have Advised they are reviewing everything.

howevrt the matter has already been assessed and reviewed by staff at JokaRoom. Hence why they did not want to process any further of the unauthorised transactions!

I have communicated with Johnnykash significantly in the past 24 hours to gain an outcome so this matter is resolved!

I kindly ask casinoguru to request the casino process the remaining transactions and provide me with the ARN reference numbers as soon as possible without any further delays please

Thank you very much Becky for your reply. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you.

Hello Rebecca.

From all your messages what we received there is only communication between you and the casino.

Did you communicate with your bank? Because it is unclear how this could happen. 

Jokaroom casino stated that all your transactions were 3DS with OTP authorization (they sent us proof), I think if these transactions were approved by OTP, there is no way how the casino could make these transactions. 

In my last email you didn't answer very important questions:

These are the questions regarding Joka Room:

>> Please confirm that this is true.

>> They spoke with you through cell phone many times.

>> They offered you to open your account and go through your transaction history, but you refused.

>> You didn't finish KYC verification in Joka Room Casino.

These are the questions regarding Johnny Cash.

Could you please send us any response from your bank that these transactions were truly unauthorized?

Any explanation from the bank, why they allowed these transactions?

Thanks. 

I had a total of just over $8,000 unauthorised transactions deducted from my bank account and paid to Jokaroom.

Whilst the investigation process was quite an emotional roller coaster I would like to thank Jokaroom as they have actioned my raised dispute and I can confirm I have successfully received all funds.

Personally would like to thank you Josh at Jokaroom, you have managed this complaint from start to finish!

thanks casino guru for Assistance also

Rebecca, any news about case with Johnny Kash?

Are you in contact with them?

no news

We would like to ask the Johnny Kesh Casino to reply to this complaint. We are extending the timer by 7 days. (they were informed by email) If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I have managed to get an alternative contact on this casino. We will see if it will be helpful.

Hello Rebecca.

Unfortunately, the casino (and even the new contact) is non-responsive. We hope this is because of the holiday season, but we will see. So far we are forced to close your complaint as unresolved and hopefully, the casino contact us soon and help you.