I had been waiting since the 13/05/2020 and they refuse to pay me out I think they are scammers they ask to investigate and get my bank details. I was going to play that 150 than it disappeared, message them they said it's a progress to be in my bank. They said it's going to take 24 to 48 hrs and I had been waiting till now and nothing from them fucken already 3 weeks warning don't play johnny Kash.

Dear Saengdao,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for and if it has been your first withdrawal request in this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Saengdao,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.