The casino site won't load!! I've spent all night trying and it loaded for a short time twice ... conveniently once was while I made a deposit!

Dear Tony,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with Australian VPN (Virtual Private Network) and didn’t experience the same difficulties. Since you have filed this complaint few hours ago, could you please advise if the issue is persisting?

Looking forward to hearing from you.

Best regards,

Kristina

Yes I managed to get on the site 9:15am yesterday morning... successful playing the first game I loaded...when I went to change games I was booted off with the same result which left me trying for 2 hours and eventually gave up....I tried the usual of clearing cookies however not only did I try my account with 3 separate devices....my partner also has an account with them and didn't manage to Access her account either...

here is a screen shot of the continuous loading error...

And that's right 4:32am after several hours of trying...I have several sceen shots of hours of trying but it gets boring because the only difference is the time that appears in the picture!

Thank you very much Tony for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I will try to contact the casino to give us further explanation.

Thanks Nick, I'm sure it's not deliberate on there behalf but more so the exceeding volume of members trying to enter the doors at the casino all at the same time...I'm no expert however it's a little annoying when I contacted them myself they replied with simple emails like "your password has been reset so you can now enjoy playing!"..rather than an explanation mate...cheers Nick??

Today I had funds unlawfully taken from my account...when I called my bank I learnt and confirmed that the unlawful transaction was done by non other than Johnny Kash! Following this post will be screen shots of the conversation I had on live chat with them! I'm disgusted with this because the funds they took was to get my child who has cancer to a much needed trip to the hospital! Because I didn't have funds for petrol I had to call for an ambulance which was no doubt needed in other emergencies at the time! Thanx Johnny Kash??

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and I'm waiting on a reply from their so called finance department...

Hello Nick,

We have reviewed the complaint and we are really sorry to hear about our client and his child’s sad story. We have checked the clients account and saw that only 3 deposits were made to the value of $55 of which came in increments of $ 20 / $ 20  / then $ 15. When we saw the clients proof sent via our chat we have confirmed with the client that the $18.69 was not made with us and that was not our billing descriptor. Client said that the bank informed him that it was us, I can assure you that we see over 100 of these complaints daily and we find that most clients play elsewhere.

I can assure you that this transaction is not made with us.

Regards

Kai  

Dear Tony,

can you send us some kind of proof of your $18.69 transaction? Please send it to [email protected]

I will extend the timer of the complaint by 7 days. If we won't receive answer from you we will reject the complaint.

We rejected the complaint because the player didn't respond to our message.