Additional information from the player's second complaint:

"Hi I have been beating around the bush with these guys for too long and only over $1300 I have sent about 30 emails to them and got reply about wrong details. So finally I get the details they wanted and it says I have to many failed attempts I have emailed them with a statement of my correct bank details and they keep emailing to withdrawal it using those details clearly when I stated in my 30 emails that it WONT LET ME. I have screen shots of me explaining that I have a FUNERAL coming up and I need to withdrawal I have had no problems playing for the last month with them but when it comes to a withdrawal they best around the bush if they just read my emails it clearly states it won't let me withdrawal because of to many attempts and I also sent my details to them in a statement. I just received another email then telling me to make the withdrawal when I sent the previous email saying it won't let me they are clearly taking the piss and it's wrong it's an absolute joke. Maybe that's why they call it jokaroom. This isn't right at all. I have $1300 that I need esspecially at a time like this and all they keep doing is reversing it saying wrong details. I know I sent the right details because it's my bank statement. Please assist me if you can l. Thanks"

Dear Ryan,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. From the screenshots you provided I see that you received a notification, that you have too many payment methods registered, and you should contact support. Have you tried contacting the casino regarding this issue as well? Please forward any relevant communication between you and the casino to [email protected], or post it here.

I hope, we will be able to help you as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hi Kristina thanks for your response yes I have contacted them several times and explained this to them only to get the same response on a good note a did receive a email saying that the payment was made but this happen last time as well and it just got reversed again due to incorrect details they stayed details I gave were credit card when in screen shot it clearly says BSB and account info I will keep in contact and let you know if I receive anything. Thanks for your help and support

I'll let you know if I actually recievecit. Thanks

Hello Ryan,

Is there anything new regarding your case, please? We are extending the timer by 7 days.

Its resolved thanks for your help

Dear Ryan,

Thank you for letting me know. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Kristina