Deposited money, cannot redraw, countless efforts ingnored, may have to contact bank as a counterfeit transaction. Bad situation.

Dear Jeanettte,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you would like to withdraw your winnings or to refund a deposit? Have you deposited any funds into your account in the past, alternatively, have you received any winnings from this casino previously? Finally, have you tried to communicate this issue with the casino?

Looking forward to hearing from you.

Best regards,

Petronela

I have tried to contact them. I just want to withdraw My balance owed. Why is this so hard?

Thank you very much, Jeanettte, for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Additional comments from the player:

"I Believe this is not a genuine company.No real contact after questions. It was to be a bit of fun, but I cannot withdraw funds."

Hello Jeanettte,

I am very sorry to hear about your problem.

I would like to invite Joka Room Casino to join this conversation and give us the update regarding Jeanettte's withdrawal.

Hi Zuzana,

Client made 5 deposits and said that she only wanted to make 2 deposits. So it turned out that all 5 deposits were played out. We cannot return any funds as all was played out.

Regards

Levi

Dear Joka Room,

may I kindly request all relevant evidence to be sent to my email [email protected]. The player's gaming history showing all balance was played out should be sufficient. Thank you in advance.

Thank you. If is was played out, there are no funds to withdraw.

Dear Jeanettte,

May I clarify with you, do you consider this complaint resolved?

Dear  Jeanettte,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Unfortunately, the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.