have paid into the jokerino casino and, depending on the circumstances, also received the first deposit bonus, I had to argue about it !!! and after i got the bonus not a single slot opens when i log out or play the slot as a demo every slot goes. !!! I contacted the casino support and said their IT specialists will take care of it. the whole thing cost me a whole day and the end of the song you removed the chat button and i still can't play with my deposited money. that is an absolute cheek, if not criminal. warn everyone about these scammers mfg D. Ch.

habe in das jokerino casino eingezahlt und nach umst?nden auch den ersteinzahl bonus erhalten, da musste ich schon drum streiten !!! und nachdem ich den bonus bekommen habe geht kein einziger slot auf, wenn ich mich auslogge oder den slot als Demo spiele geht jeder slot. !!! habe mich an den support des casinos gewendet meinten ihre IT- speziallisten kümmern sich darum. das ganze hatt mir einen ganzen tag zeit gekostet und das ende vom lied sie haben den chat button entfernt und ich kann immernoch nicht mit meinen eingezahlten geld spielen. das ist eine absolute frechheit wenn nicht sogar kriminell. warne jeden vor diesen betrügern mfg D. Ch.

Dear Dietmar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and forward me the communication between you and the casino? My email address is [email protected] (or you can post screenshots here).

Additionally, I would like to point out, that the live chat is not available 24/7, so that might be the reason why the chat bubble disappeared. The live chat confirmed it should be available from Monday - Friday from 7 a.m. to 11 p.m.

I hope we will be able to help you as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

I don't have any technical problems when I log in with a mobile phone or another pc, the slots do not play either ... the slots only work when I log out or play demo games. Apart from that, every other casino works except jockerino !!!

ich habe keine technischen probleme wenn ich mich mit handy oder anderen pc einlogge gehen die slots auch nicht zu spielen ... nur wenn ich mich auslogge oder auf demo spiele gehen die slots. davon abgesehen geht jedes andere casino ausser jockerino !!!

I tried again today to play jokerino with my credit, logged in no slot works! chat button is still gone. insolence the casino !!!

habe heute wieder versucht jokerino zu spielen mit meinen guthaben, eingeloggt geht kein slot !!! chat button ist immernoch weg. unversch?mtheit das casino !!!

have 60 euro on my account can not play with it and chat button was still removed too hard this casino !!!!

habe 60 euro auf meinen account kann nicht damit spielen und chat button wurde immernoch entfernt zu hart dieses casino !!!!

Thank you very much Dietmar for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Dietmar,

I looked at your case and understand the situation. I will contact the casino and see if I can help.

We would like to ask the Jokerino Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

still can't play with my 60 euro and the chat button has been removed and is nowhere to be found! a very criminal casino where cheats in my opinion !!! yes not play JOKERINO casino !!!! mfg didi

kann immer noch nicht mit meinen 60 euro spielen und der chatt button wurde entfernt und ist nicht zu finden !!! ein sehr kriminelles casino wo betrügt meiner ansicht nach !!! ja nicht JOKERINO casino spielen !!!! mfg didi

Hi Dietmar,

I tried to contact the casino repeatedly, but it failed to reply. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand, this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.

Best regards,

Peter