On December 30th, 2020 I received the confirmation by email that my payment was accepted. I instructed her days before. You said 2-3 days but so far nothing has happened except that the amount has disappeared from my player account. Any attempts on my part to get in touch were completely ignored. I do not know how to continue.

I can't get any further alone.

Am 30.12.2020 habe ich per Mail die Best?tigung erhalten das meine Auszahlung akzeptiert wurde. Angewiesen habe ich sie schon Tage zuvor. Sie sagten 2-3 Tage doch bis jetzt ist noch nichts passiert au?er das der Betrag aus meinem Spielerkonto verschwunden ist. Jegliche Versuche meinerseits Kontakt aufzunehmen wurden v?llig ignoriert. Ich wei? nicht mehr weiter.

Alleine komme ich nicht weiter.

Dear Ahmed,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem delayed withdrawal. Could you please advise which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello, I used Giropay to deposit. Last week I finally had someone in live chat who assured me that they would pay, but so far no credit has been received. I already suspected that, so I took screenshots of the entire chat process.

Hallo, ich hatte Giropay zum einzahlen benutzt. Letzte Woche hatte ich endlich jemanden im livechat der mir versichert hat das sie zahlen werden aber bis jetzt ist immer noch keine Gutschrift eingegangen. Ich habe das schon geahnt deswegen habe ich Screenshots vom gesamten chatverlauf gemacht.

Thank you very much, Ahmed, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Ahmed,

I’m really sorry to hear that your withdrawal has been delayed. I will do my best to resolve your case as soon as possible.

I would like to invite Jokerino Casino into this conversation.

Dear Jokerino Casino,

Can you please indicate the current status of Ahmed’s withdrawal request?

We would like to ask Jokerino Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Ahmed,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.