Went to cashout and sent all the provided documents and then they closed my account saying I broke terms and conditions with multiple accounts. I've only had once account in my gambling career. damac33

Dear Richard,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.

Could you forward any relevant communication between you and the casino to [email protected]? (Or you can post it here). I would especially like to see the one where you were accused of having more than 1 account.

Looking forward to hearing from you. Thank you in advance for your reply.

Best regards,

Kristina

affiliates <[email protected]>

Wed 6/24/2020 5:22 AM

Hi David,

as previously stated, due to a history of unresolved chargebacks you are flagged in a global database for financial fraud and you are excluded from holding an account at Juicy Stakes!

Kind regards,

Adam

Juicy Stakes Affiliate Team

www.juicystakes.eu

https://affiliates.juicystakes.eu/

They think it's for a David McK**** account when its for me Richard McK****

username damac33

Not only did they close my account when I verified my account with them, they have $22,540.69 funds of mine they are refusing to pay. I started to do investigation of my own and realize they are posting fraudulent information in their terms and conditions. They've mislead me as a patron and are misleading everyone that accept these terms and conditions and are using the good name of the Gaming of Curacao. They refuse to resolve my issue and won't admit wrong doing about using fraudulent information on their terms and conditions. How can they get away with this? Who can we contact to get this rogue site shutdown or make them pay me my funds they owe me? Someone needs to hold these guys responsible for their actions.

Terms and Conditions

PLEASE READ THE FOLLOWING CAREFULLY. WE RECOMMEND YOU PRINT THESE TERMS AND CONDITIONS AND STORE THEM ALONG WITH ALL CONFIRMATION E-MAILS, ADDITIONAL TERMS, TRANSACTION DATA, GAME RULES AND PAYMENT METHODS AS THEY RELATE TO YOUR USE OF THE SITE. WE DO NOT FILE EACH INDIVIDUAL CONTRACT WITH USERS SO PLEASE PRINT IT OUT FOR YOUR RECORDS. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.

NOTIFICATION OF THESE TERMS AND CONDITIONS CONSTITUTES THE MAKING OF AN OFFER. BY REGISTERING TO USE THE SERVICES COVERED BY THESE TERMS AND CONDITIONS, YOU ARE CERTIFYING THAT YOU ARE 18 YEARS OF AGE OR OLDER AND YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT WISH TO ACCEPT THE FOLLOWING TERMS AND CONDITIONS, YOU MUST NOT REGISTER AND OPEN AN ACCOUNT AND YOU WILL BE UNABLE TO ACCESS THE SOFTWARE AND THE SERVICES OFFERED IN CONJUNCTION THEREWITH.

This end user agreement is a legal agreement between You ("You") and Juicy Stakes. The software (the "Software") and the gaming, wagering, sports betting, and/or casino services (the "Services") provided on http://www.juicystakes.eu and, or any other Juicy Stakes branded site, (collectively, the "Sites"), on which You access COMPANY’s Services, are being are provided to You by COMPANY on an "AS IS" basis, for Your personal use only. The Sites are internet gaming sites and operate under a gaming license granted by the Government of Cura?ao.

GC Complaints Dept <[email protected]>

Sun 5/10/2020 6:33 PM

Dear Sir,

We do not license or have anything to do with the above mentioned website. Any site that is licensed out of Curacao will be from 4 different Master License holders. The site will display the seal of the Master License holder that they are operating under which will have a link to their site. We checked the above URL to find that they do not have a seal or mention their license number in their Terms and Conditions. Which is a requirement of the license. We assume the this may be a rogue site that is not properly licensed.

Regards,

Complaints Department

Gaming-Curacao.com

CONFIDENTIALITY NOTE: The information transmitted, including attachments, is intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and destroy any copies of this information.

Thank you very much Richard for your reply. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Richard,

I looked at your complaint and will do my best to help you. Could you please advise if you have deposited any funds in to your account? Was there any active balance in the time of the account closure? Thank you in advance for the reply.

I deposited like $320 into the account and I had about $22,540.89 when I attempted to cashout. I sent proper documentation to cashout and they closed my account then.

Hello Richard,

I have only one more question. Have you ever done a chargeback in the past? Thank you in advance for your reply.

No, I haven't

 I would like to invite Juicy Stakes Casino into this conversation. Can you tell us where the problem with the player’s withdrawal is? If player had a problem with chargeback in the past, please send me some relevant proof of this claim to my email: [email protected]. Thank you in advance.

We would like to ask the Juicy Stakes Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

Good morning,

"Richard" opened an account that is linked to accounts that have done chargebacks. He has also been contacting us using mismatch account information that puts these accounts together. 

He managed to beat the system, using another person, to create an account. 

This person is not welcome at Juicy Stakes!

Dear Juicy Stakes Casino,

If player had a problem with chargeback in the past, please send me some relevant proof of this claim to my email: [email protected]. Thank you in advance.

Hi Yuliia,

may I ask what 'relevant proof' would be?

Thanks in advance and looking forward to hearing from you!

Best regards,

Juicy Stakes

This is a blatant lie. They have tried to use this excuse not to pay me my money. I have never had another account with any website ever besides juicystakes.eu. I have shown proof and everything of who I am and where I live and they are still using this link accounts thing. I deposited using bitcoin and was trying to cashout using bitcoin.

[email protected]

Wed 8/12/2020 4:33 PM

Reply all

Dear Sir,

Thank you for contacting Cura?ao eGaming.

We have on several occasion already informed you that Cura?ao eGaming has no connection with that site and therefore 

any references made to Cura?ao eGaming as one of the Master License holders

are false and misleading.

Best Regards,

Cura?ao eGaming

Hi Yuliia,

I am afraid that this is not a lie! I will send you some interesting information per email.

Best regards,

Juicy Stakes

Hello Richard,

To help you resolve the issue we need the Power of Attorney authorization documents, you sign it and send itm back. Signed Power of Attorney allows us to mediate with casinos in player’s name and have access to all evidence necessary to resolve complaints. Will you be able to provide us the sign if we send you this document? Thank you in advance. 

I've sent you power of attorney

Dear Juicy Stakes Casino,

If player had a problem with chargeback in the past, please send me some relevant evidence of this claim to my email: [email protected]. Thanks a lot in advance

Hello Richard,

I would like to inform you that Juicy Stakes Casino has provided a sufficient evidence that you have breached casino's T&C. I'm afraid there is not much we can do in this case. First of all, you breached the casino's T&Cs by opening more than one account. I believe I've never seen T&Cs in any casino that would allow opening more than one account. Unfortunately, we’re rejecting this complaint. 

Best regards, 

Juli