Po?tovani kazino guru predstavniku,
Hvala vam ?to ste pru?ili priliku da odgovorite na zabrinutost korisnika. Ozbiljno shvatamo sve povratne informacije igra?a i nastojimo da odgovorimo na svaki problem brzo i transparentno.
Nakon sveobuhvatne istrage, ?elimo da vas obavestimo da je zatvaranje korisni?kog naloga rezultat ozbiljnog kr?enja na?ih uslova i odredbi, posebno povezanih sa la?nim aktivnostima i falsifikovanjem dokumenata.
Odluka o zatvaranju korisni?kog naloga i obustavi isplata je zasnovana na jasnim dokazima, kao ?to je navedeno u slede?im klauzulama na?ih uslova i odredbi:
Klauzula 58 Odredbe i uslova:
?JustBit ima strogu politiku protiv prevara. Ako Casbit Group NV ima razumne osnove da veruje da je Korisnik u?estvovao ili je bio povezan sa bilo kojim oblikom la?ne aktivnosti (na osnovu borbe protiv prevare, prevara i dosluha prakse otkrivanja koje koristi Casbit Group NV, kao i njegovi partneri u igricama i drugi dobavlja?i koji se obi?no koriste u industriji kockanja i igara) uklju?uju?i, ali ne ograni?avaju?i se na:
la?ne radnje protiv Casbit Group NV ili njenih (partnera ili) provajdera pla?anja)."
Klauzula 12 T&C:
?Korisnik garantuje da ?e dati istinite, ta?ne, aktuelne i potpune informacije u vezi sa identitetom tokom procesa registracije. Bilo koja la?na informacija ili la?no predstavljanje bilo koje osobe, la?no predstavljanje u vezi sa bilo kakvom povezano??u sa drugom osobom, entitetom ili udru?enjem, kori??enje la?nih zaglavlja ili drugih radnji ili propusti da se prikriju ne?iji identitet od Casbit Group NV u bilo koju svrhu bi?e krivi?no gonjeni po zakonu. Da bi dobio pristup veb stranici, od korisnika se mo?e tra?iti da pru?i validnu verifikaciju identiteta i relevantne informacije. Kompanija zadr?ava pravo da zatra?ite dokaz o starosti od Korisnika i blokirajte pristup veb lokaciji ili suspendujte nalog korisnika ako ne ispuni ovaj uslov)."
Prekr?aji obuhvataju poku?aje manipulisanja sistemom podno?enjem falsifikovanih dokumenata i predstavljanjem la?iranih fotografija, poput izmanipulisanih selfija i slika identifikacionih dokumenata.
Na? partner za verifikaciju, Sumsub, identifikovao je igra?a za falsifikovanje dokumenata i poku?aje da pro?e procese Knov Iour Customer (KIC) pod razli?itim imenima na drugim projektima. Dali su nam ubedljive dokaze, uklju?uju?i fotografije manipulisanih dokumenata i selfije.
U skladu sa na?im uslovima i odredbama, JustBit zadr?ava pravo da preduzme hitne mere u takvim slu?ajevima, ?to dovodi do zatvaranja korisni?kog naloga kako bi se spre?ile dalje la?ne aktivnosti. Povezana sredstva su odbijena u skladu sa na?om politikom.
Priznajemo te?inu falsifikovanja dokumenata i marljivo smo dokumentovali sve dokaze u administrativne svrhe. Klju?no je napomenuti da se takve radnje smatraju ozbiljnim prekr?ajima u svim jurisdikcijama.
?tavi?e, ?elimo da obavestimo Korisnika da ?e svaki poku?aj da se registruje novi nalog sa falsifikovanim dokumentima suo?iti sa pravnim postupkom, u skladu sa klauzulom 59 Odredbe i uslova. (U slu?aju otkrivanja jedne ili vi?e takvih radnji od strane Korisnika ili drugih sli?nih radnji, JustBit zadr?ava pravo da otka?e korisni?ki nalog i obustavi sve isplate Korisniku. Ova odluka je po sopstvenom naho?enju JustBit-a i Korisnik ?e ne?e biti obave?teni ili obave?teni o razlozima takvih radnji. JustBit tako?e zadr?ava pravo da obavesti regulatorna tela u nadle?nosti Korisnika o takvim la?nim radnjama koje je izvr?io Korisnik.)
Ostajemo posve?eni odr?avanju integriteta na?eg kazina, obezbe?uju?i fer i bezbedno okru?enje za sve korisnike. Ako imate bilo kakvih dodatnih pitanja ili su vam potrebne dodatne informacije, ne ustru?avajte se da se obratite. Cenimo va?e razumevanje i saradnju u o?uvanju poverenja i integriteta na?e zajednice za igre.
Srda?an pozdrav,
Rudolf,
Predstavnik JustBit kazina.
Dear Casino Guru Representative,
Thank you for providing an opportunity to address the concerns raised by the user. We take all player feedback seriously and aim to respond to each issue promptly and transparently.
Following a comprehensive investigation, we wish to inform you that the closure of the user's account was a result of severe violations of our terms and conditions, specifically associated with fraudulent activities and document forgery.
The decision to close the user's account and suspend payouts is grounded in clear evidence, as outlined in the following clauses of our Terms and Conditions:
Clause 58 of T&C:
"JustBit has a strict anti-fraud policy. If Casbit Group N.V. has reasonable grounds to believe that the User has participated in or has been connected with any form of fraudulent activity (on the basis of anti-fraud, anti-cheating, and collusion detection practices used by Casbit Group N.V. as well as its gaming partners and other suppliers which are commonly used in the gambling and gaming industry) including, but not limited to:
fraudulent actions against Casbit Group N.V. or its (partners or) payment providers)."
Clause 12 of T&C:
"The User warrants to provide true, accurate, current and complete information regarding identity during the registration process. Any false information or impersonation of any person, misrepresentation regarding any affiliation with another person, entity or association, use of false headers or other acts or omissions to conceal one`s identity from Casbit Group N.V. for any purpose will be prosecuted under the law. In order to receive access to the Website User may be asked to provide valid subsisting verification of identity and relevant information. The Company reserves the right to ask for the proof of age from the User and block access to the website or suspend the user’s account if it fails to meet this requirement)."
The violations include attempts to manipulate the system by submitting falsified documents and the presentation of doctored photos, such as manipulated selfies and images of identification documents.
Our verification partner, Sumsub, identified the player for document forgery and attempting to pass Know Your Customer (KYC) processes under different names on other projects. They provided us with conclusive evidence, including photos of the manipulated documents and selfies.
In accordance with our terms and conditions, JustBit reserves the right to take immediate action in such cases, resulting in the closure of the user's account to prevent further fraudulent activities. The associated funds have been deducted in line with our policy.
We acknowledge the gravity of document forgery and have diligently documented all evidence for administrative purposes. It is crucial to note that such actions are considered serious offenses in all jurisdictions.
Furthermore, we wish to notify the User that any attempts to register a new account with falsified documents will be met with legal action, as per Clause 59 of T&C. (In case of reveal one or several such actions on the part of the User or other similar actions, JustBit reserves the right to cancel the user account and suspend all payouts to the User. This decision is at sole discretion of JustBit and the User will not be notified or informed of the reasons of such actions. JustBit also reserves the right to inform the regulatory bodies of the User’s jurisdiction of such fraudulent actions performed by the User.)
We remain dedicated to upholding the integrity of our casino, ensuring a fair and secure environment for all users. Should you have any additional questions or require further information, please do not hesitate to reach out. We appreciate your understanding and cooperation in preserving the trust and integrity of our gaming community.
Best regards,
Rudolph,
Representative of the JustBit Casino.
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