I paid a deposit using ripple and the amount just hasn't been credited I have been kept at bay for nearly 10 hours by live chats agents who claim that "management' is looking into it.

I have submitted all the documents/screenshots etc for proof of deposit and correct address etc with no response and no idea why this is happening or if I will get the funds back. Very disappointed and very anxious about the whole situation this is becoming a common theme among once reputable service providers and there needs to be a law put in place to prevent this as it is out right theft.

Dear jacquelynmaree8,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful deposits before? Could you please confirm that you used the correct address to send the deposit?

Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes the address and the memo code are correct here is th

could you please forward me all the relevant communication between you and the casino? Alternatively, you can post it here. Thank you in advance.

Dear jacquelynmaree8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.