Hi i joined the casino kingdom ace and I made a deposit and got my account to about ￡800 on the first night I played the next day and managed to win about ￡4500 so I withdrew that’s when the fun began they congratulated me then asked me for verification which took a couple of days going backwards and forwards then I checked my email to find a message saying I had basically cheated and in there terms and conditions ide broke the rules and would not pay I tried to contact them but they just closed my account.

Dear antadams1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you receive any specific explanation from the casino which exact rule has been breached and why your winnings have been confiscated?
• Could you please specify which exact bonus you have redeemed and played?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear antadams1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.