I have been trying to withdraw from last Saturday...3 withdrawals totaling 880 euros, the winnings were approximately 2 000...but it wouldn't let me withdraw and unfortunately I lost the rest...880 euros are left for withdrawal in 3 withdrawal requests... Nothing so far, in my conversation they keep saying exactly the same that I have to wait and they have a lot of withdrawals and all that...I don't know, I obviously want the money but I also want everyone to know how long they take and how they treat their customers.

?χω ζητ?σει αν?ληψη απ? τι προηγο?μενο Σ?ββατο....3 αναλ?ψει? των 880 ευρ? σ?νολο τα κ?ρδη ?ταν γ?ρω στα 2 000...αλλ? δεν με ?φηνε να κ?νω αν?ληψη και δυστυχ?? τα υπ?λοιπα τα ?χασα...?χουν μ?νει γαι αν?ληψη 880 ευρ? σε 3 εκρ?μει? αναλ?ψει?.. ακ?μα τ?ποτα στην συνομιλ?α μου λεν ακριβ?? τα ?δια ?τι πρ?πει να περιμ?νω και ?τι ?χουν φ?ρτο αναλ?ψεων και ?λα αυτ?....δεν ξ?ρω θ?λω τα χρ?ματα φυσικ? αλλ? θ?λω ακι να μ?θουν ?λοι ?το αργο?ν τ?σο και φ?ρονται ?τσι στον κοσμο

Hello antonytaxi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kingmaker Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

When I go to verify it says that it is not needed....the winnings are real...it was a bonus but I played it exactly as you tell me and with all the legalities and the winnings are real...even yesterday I talked and you tell me the same that there is a delay

?ταν π?ω να κ?νω επαλ?θευση μιυ κετε ?τι δεν χρει?ζεται....τα κ?ρδη ε?ναι πραγματικ?...?ταν μπονοου? αλλ? το ?παιξα ?πω? ακριβ?? μου λ?τε και με ?λα τα νομιαμα και τα κ?ρδη ε?ναι πραγματικ?...ακ?μα και χτε? μ?λησα και μου λ?τε τα ?δια ?τι υπ?ρχει καθυστ?ρηση

Yes it's my first withdrawal.....but you say 3 days and every day on chat you tell me to wait...I didn't know we have to do 14 days....you must say that

Ναι ε?ναι ηα πρ?τη μου αν?ληψη.....αλλ? εσε?? λ?τε 3 μ?ρε? και κ?θε μ?ρα στο τσατ μου λ?τε να περιμ?νω...δεν ?ξερα ?τι πρ?πει να κ?νουμε 14 μ?ρε?....πρ?πει να τα λ?τε αυτα

• Still my profits were about 2000 but I didn't dare to withdraw here you write that we can withdraw more. ..it's a shame to fool the common people......this when you ask me for verification

• Ακ?μα τα κ?ρδη μου ?ταν 2000 περ?που αλλ? δεν με ασφηνε να κ?νω αν?ληψη εδ? γρ?φετε ?τι μπορο?με παραπ?νω να κ?νουμε αν?ληψη. ..ε?ναι κρ?μα να κορο?δε?ει? τον απλα κ?σμο......αυτ? ?ταν με ρωτ?? γαι επαλ?θευση

And the winnings are real you can see it from the game histories...just when we deposit we are good but when we win you don't want to pay....that's what I understand

Και τα κ?ρδη ε?ναι πραγματικ? μπορε? τε να το δε?τε απ? τα ιστορικ? παιχνιδι?ν...απλ? ?ταν κ?νουμε κατ?θεση ε?μαστε καλο? αλλ? ?ταν κερδ?σουμε δεν θ?λετε να πληρ?σετε....αυτ? καταλαβα?νω

• The profits really came from money......I haven't done the verification because you tell me from your website that it's not necessary...still the profits were much more but you say up to 3000 withdrawal by card, you didn't ask me to I make a withdrawal like this out of necessity and I made 3 withdrawals totaling 880 euros....directly you had locked the option to cancel the withdrawal....since that day I have been waiting, I have talked to you and you always say and wait and wait today, well you say for 14 days this is the first once you say it...

• Τα κ?ρδη ?ρθαν απ? χρ?ματα πραγματικ?......η επαλ?θευση δεν ?χω κ?νει γιατ? εσε?? μου λ?τε απ? τξν ιστοσελ?δα σα? ?τι δεν χρει?ζεται....ακ?μα τα κ?ρδη ?ταν πολυ παραπ?νω αλλ? εννω λ?τε μ?χρι 3000 αν?ληψη με κ?ρτα εμ?να δεν μαφηνατε να κ?νω αν?ληψη ?τσι αναγκαστικ? και ?κανα 3 αν?ληψη σ?νολο 880 ευρ?....κατευθε?αν ε?χατε κλειδ?σει την επιλογ? ακ?ρωση? αν?ληψη?...απ? κε?νη την μ?ρα περιμ?νω ?χω μιλ?σει μαζ? σα? και π?ντα λ?τε κα περιμ?νω και να περιμ?νω σ?μερα νου λ?τε για 14 μ?ρε? αυτο πρ?τη φορ? το λ?τε...
  ??

Last chat....nothing new just banter..

Τελευτα?α συνομιλ?α....δεν υπαρχει κατι νεο απλα κορο?δ?α..

Today's speech

Σημεριν? ομιλια

Today they don't even chat...they have a lot of work...

Σ?μερα καν δεν μιλ?νε στο τσατ....?χουν πολ? δουλει? λεν...??

Hi @antonytaxi,

We're sorry you're having trouble with withdrawal.

Can you please confirm that this email a********[email protected] is the one you used for your player account? This will help us understand what is this issue about.

Sincerely,

Kingmaker Team

How do you want me to confirm that???? I have also emailed you...what should I do..my email is [email protected]

...with this I registered and with this I am speaking to you

Πω? θ?λετε να σα? το επιβεβαι?σω???? Σα? ?χω στε?λει και εμαιλ...τι πρ?πει να κ?νω.. το εμαιλ μου ε?ναι[email protected]

...με αυτ? ?κανα εγγραφ? και με αυτ? σα? μιλαω

I also sent your support team

?στειλα και στην ομ?δα υποστ?ριξη σα? οριστε

Last conversation...

Τελευτα?α συνομιλ?α....

Of course I have sent an email but no reply...

Φυσικ? ?χω στε?λει και εμαιλ αλλ? ο?τε απ?ντηση...

Today's reply after my email.....

Σημεριν? απ?ντηση μετ? απ? εμαιλ μου.....

Again today the same

Και π?λι σ?μερα τα ?δια

New update....they put my 2 payments....a total of 500 euros and they returned the 380 euros....I don't know the reason...now I asked again to withdraw the amount of 330 euros...the 500 I got it in my bank account

Ν?α ενημ?ρωση....μου βαλαν τι? 2 πληρωμ?? μου....σ?νολο 500 ευρ? και τα 380 ευρ? τα γ?ρισαν π?σω....δεν ξ?ρω τον λογο...τ?ρα ζ?τησα ξαν? αν?ληψη το ποσ? των 330 ευρ?...τα 500 τα π?ρα στον λογαριασμ? τη? τρ?πεζα? μου

They told me that my bank arrived... because I didn't get the 3rd withdrawal, what I wanted is that I got the 500 and now I requested a new withdrawal of 330 euros

Μου ε?παν ?τι ?φτασε γ τρ?πεζα μου...που δεν π?ρα την 3 αν?ληψη το θελα ε?ναι ?τι π?ρα τα 500 και τ?ρα ζ?τησα ν?α αν?ληψη 330 ευρ?

From 24.03 total withdrawals 880 euros today after many conversations they put the 500.....the 380 back to my account..in a conversation they told me it's my bank's fault that they didn't accept the money.....now I have requested a withdrawal again.. a total of 330 euros ..... logically I will wait again.... thank you I think you helped me a lot

Απ? 24.03 σ?νολο αναλ?ψεων 880 ευρ? σ?μερα μετ? απ? πολλ?? συνομιλ?ε? μου β?λανε τα 500.....τα 380 τα γ?ρισαν π?σω στο λογαριασμ? μου.. σε συνομιλ?α μου ε?παν ?τι φτα?ει η τρ?πεζα μου που δεν δ?χτηκε τα χρ?ματα.....τ?ρα ?χω ξαναζητ?σω αν?ληψη.. σ?νολο 330 ευρ? .....λογικ? θα περιμενω π?λι....σα? ευχαριστ? πιστε?ω ?τι με βοηθ?σατε πολυ

Hello antonytaxi,

Glad to hear that part of the payout has arrived. Please request for a withdrawal again and let us know once the money arrives to you or in case of any update.

Of course, since yesterday I have requested a new withdrawal. I will inform you....

Εννοε?ται απ? χτε? ?χω ζητ?σει ν?α αν?ληψη . Θα σα? ενημερ?σω....

Everything, they gave me all the money....thank you very much...

?λα κσλα μου β?λανε ?λα τα λεφτ?....ευχαριστ? πολ?...

Dear antonytaxi,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

www.kpvfaw.com