Hello, what happens is that in this casino they ask me for a series of documents that I do not know if it is reliable to send them, I attach the form that I have to fill to claim the funds that I win, I thank you for helping me by telling me if it is reliable to send the documentation that you are asked for .

Hola, lo que pasa es que en este casino me piden una serie de documentos que nose si sea fiable enviarlos, adjunto el formulario que me toca llenar para reclamar los fondos que gane, agradezco me ayuden diciéndome si es fiable enviar la documentación que me piden.

Dear Camilo,

Thank you very much for submitting your complaint and forwarding the relevant screenshot. Could you please advise if the form has been sent to you by the casino or you have downloaded it from the website? How did you deposit funds into your account, which payment method you have used?

For the time being, I would strongly recommend against completing this form, as it is highly unusual to request all the detailed card information.

I hope we will be able to help you to resolve this issue as soon as possible and advise you accordingly. Thank you in advance for your reply.

Best regards,

Petronela

Dear Camilo,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.