Dragi meljard73,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va? problem.
Imajte na umu da je KIC veoma va?an i su?tinski proces, tokom kojeg kazino osigurava da se novac po?alje pravom vlasniku. Kako nemaju luksuz da fizi?ki vide sve igra?e i provere njihove identifikacione i dokumente, to je jedini na?in na koji kockarske ustanove mogu da zavr?e procedure verifikacije. Nijedan od ozbiljnih i licenciranih kazina ne shvata KIC olako i mo?e potrajati nekoliko radnih dana da se ovaj temeljni proces zavr?i.
Mo?ete li, molim vas, pojasniti da li ste ve? dostavili neka dokumenta? Ako jeste, koje ste dokumente dostavili i kada ste ta?no poslali poslednji?
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala unapred na odgovoru.
Srda?an pozdrav,
Kristina
Dear meljard73,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
Could you please clarify if you have already provided any documents? If yes, which documents have you provided, and when exactly you sent the last one?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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