I have continually asked to self exclude from there casino and it never happens I’m in the uk & im on gam stop

Additional comments from the player:

"I deposit but shows on my account as different company’s .."

Dear nikkibox12,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I’m sure that you are aware of geolocation of GAMSTOP operation:

"GAMSTOP lets you put controls in place to help restrict your online gambling activities.

Sign up for the service and you will be prevented from using gambling websites and apps run by companies licensed in Great Britain, for a period of your choosing."

Since you have chosen casino without a license, it will be very difficult to resolve this case to your satisfaction. Could you please forward emails or screenshots showing that you have sent requests for your account’s closure? My email address is [email protected]. Did you specify in those requests for how long you wish your account to be closed and clearly stated the reason why? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear nikkibox12,

Could you please advise if your account remained closed for a specific period of time of one month?

Have you ever mentioned gambling problem when requesting the self-exclusion, please?

Dear nikkibox12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.