Dragi Hamid,
Hvala vam puno ?to ste podnijeli svoju ?albu. ?ao mi je ?to ?ujem o va?em problemu. Provjerio sam uslove i odredbe, i ovo sam otkrio ( https://lasatlantispromos.com/terms/ ):
?Kazino ne prihva?a opklade u stvarnom novcu od stanovnika Afganistana, Azerbejd?ana, Banglade?a , Bjelorusije, Kostarike, Curacaa, Estonije, Njema?ke, Ma?arske, Indije, Irana, Iraka, Izraela, Latvije, Litvanije, Makedonije, Malezije, Holandije, Nizozemski Antili, Pakistan, Poljska, Rumunjska, Rusija, Turska i Ukrajina. Imajte na umu da su kla?enje, prijave, oklade ili bilo koje druge aktivnosti zabranjene sa navedenih lokacija. Ovo ograni?enje uklju?uje stanovnike drugih dr?ava koji izvode takve aktivnosti sa lokacija u gore spomenuti popis. Imajte na umu da su sve aktivnosti koje se izvode iz ograni?enih zemalja zabranjene i za igra?e, koji koriste VPN veze i drugi zlonamjerni softver koji poma?e u igranju iz ograni?enih zemalja. Napomena: web stranica ne snosi nikakvu zakonsku odgovornost za bilo kakve radnje. pod uvjetom da prekr?i ova ograni?enja. "
Mo?ete li potvrditi da ste uspje?no pro?li KYC provjeru?
Jeste li poku?ali kontaktirati kazino u vezi s ovim problemom? Ako postoji relevantna komunikacija izme?u vas i kasina, proslijedite je na adresu [email protected] . Alternativno, mo?ete ga objaviti ovdje.
Hvala vam unaprijed na odgovoru.
Srda?an pozdrav,
Kristina
Dear Hamid,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (https://lasatlantispromos.com/terms/):
"The Casino does not accept real money wagers from the residents of Afghanistan, Azerbaijan, Bangladesh, Belarus, Costa Rica, Curacao, Estonia, Germany, Hungary, India, Iran, Iraq, Israel, Latvia, Lithuania, Macedonia, Malaysia, Netherlands, Netherlands Antilles, Pakistan, Poland, Romania, Russia, Turkey and Ukraine. Please note that wagers, login sessions, bets or any other activities are forbidden from the mentioned locations. This restriction includes residents of other states performing such activities from the locations in the above mentioned list. Please note that any activities performed from the restricted countries are also forbidden for players, who use VPN connections and other malware that helps to play from the restricted countries. Please note - the website does not bear any legal liability for any actions provided to violate these restrictions."
Could you please confirm that you have successfully passed the KYC verification?
Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to [email protected]. Alternatively, you can post it here.
Thank you in advance for your reply.
Best regards,
Kristina
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