I've been waiting for my payout since June 22, 2025... after the site was unavailable for several hours last weekend, my VIP is back at 1. My payout limit was capped at 500 per 24 hours, without notification and without reason.

When I inquire about the payout, I only get the standard response that it will be processed within 3 days, and now I feel like nothing is happening. I've had previous payouts within 48 hours, which makes the current situation all the more alarming!

Ich warte auf meine Auszahlung seit 22.06.25 ... nachdem die Seite am vergangenen Wochende für mehrere Stunden nicht zu erreichen war ist mein VIP wieder bei 1 mein Auszahlungslimit wurde auf 500 pro 24h begrenzt, ohne Mitteilung ohne Grund.

Auf Rückfragen zur Auszahlung erhalte ich nur die Standardantwort, dass es innerhalb von 3 Tagen bearbeitet wird und nun habe ich das Gefühl nichts passiert. Frühere Auszahlungen hatte ich innerhalb von 48h, daher ist der momentane Zustand um so alarmierend!

Dear rene_berlin,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear rene_berlin,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/www.kpvfaw.com. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika