All month can’t take my money back. All documents given. All cards… and still ceap telling me

Dear kkriuckova,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you are struggling to withdraw your winnings? Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes I uploaded everything. and still Can’t take my money back… they asked me put deposit from that card. When i try its showing that I already have maximum amount…

Thank you very much for your reply kkriuckova. I'm very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case.

Additionally, if there is any other relevant communication between you and the casino, please forward it to [email protected], or post it here. Thank you in advance.

Do I understand correctly that you did not use Paypal as a deposit or withdrawal method?

Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

No I didn’t use paypal. And from them I don’t get any withdrawals. From another yes straight away. They even stop replying to my email….

Thank you very much kkriuckova for your cooperation. I will now transfer your complaint to my colleague Stefan ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear kkriuckova,

I am so disappointed to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Loot Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Loot Casino,

Could you please state why the player's withdrawal has not yet been paid out and when can she expect payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Yes please. No I didn’t get any payment from them

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear kkriuckova,

I have tried to contact the casino repeatedly but it appears they do not intend to respond to complaints at all. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.

Kind regards,

Stefan