I withdrew on 16/07/2023 they told me it takes 3-5 business days for withdrawals to be completed. Today 21/07/2023 they are telling me I only made the request on the 16th so I need to wait longer. Today is the 5th day, if it only takes 3-5 business days then why hasn't it been completed.

Dear Toniadele,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Dear Toniadele,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, I received my withdrawal after I complained again to the casino. My issue now is with Magicwin ??

Dear Toniadele,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and if you experience issues with another casino, please submit a new complaint and we will try to help as soon as possible.

Best regards,

Kristina

www.kpvfaw.com