Have requested withdrawal off funds and they say it has been approved but it still shows as pending on my account no funds have been received and I keep getting fobbed off saying it's been approved when it clearly hasnt

Dear Mark,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Just to make sure - do I understand correctly that this is a new withdrawal request? I am asking because the dispute value is almost the same as in your previous complaint.

If it is a new withdrawal, I would like to know for how long have you been waiting for it. When exactly did you request it?

Additionally, please, forward any relevant communication between you and the casino to [email protected].

Looking forward to hearing from you.

Best regards,

Kristina

Yep this is a new withdrawal amount I guess 9 was a lucky number.

Pretty much 2 weeks ago now I got the initial congratulations email since then nothing I spoke on chat with them yesterday and they said it's been approved apologies for the delay I spoke again later in the day and they said payment was going through but it still shows as pending.

What baffles me is that when you make a deposit it clears your account almost instantly but when you win it takes for ever and you go round the houses for your money

Thank you very much Mark for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Mark,

I’ll be in charge of your complaint from now on and I’ll try my best to resolve the issue as soon as possible.

I would like to invite Lord of the Spins Casino to participate in the resolution of this complaint.

Hello Mark

Thank you for reaching out to us.

We are really sorry that you faced inconveniences while you were waiting for your withdrawal.

We have been informed by the provider that your wins have been paid.

We recommend you wait a little bit longer if you have not received the transferred amount on your balance.

Kindly update us when you receive the funds.

Kind regards,

Lord of The Spins Casino 

I have recently received an email saying funds have been approved but as yet no money has been received the wait continues

Thank you, Lord of the Spins Casino, for your reply.

Dear Mark,

I’m setting the timer for 7 days. I’d like to kindly ask you to let us know once you’ve received the payment or if there’s any other news regarding the issue.

Payment has been received

Dear Mark,

I’m glad to hear that! Thank you for using the Casino Guru complaint resolution center. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, www.kpvfaw.com