I redraw 600 euro 4 weeks ago I’ve gone on chat and they said it was paid on the 15 th March and it would be in my bank by Friday 20th March but still haven’t recieved it so I’ve spent a lot of time on chat where they tell me lots of different things like it will be sooon they emails my payment provider  and get no where this is a very bad site and would not recommend to anyone they have all my details and still no payment 

Dear Samantha,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. Please could you advise if this was your first withdrawal in this casino and what payment method you opted for? Thank you very much in advance for your reply.

Best regards,

Petronela

Yes it is  but like I said your chat team keeps telling me different things like it will be soon I’ve sent emails to you fiancé team who don’t even reply  I didn’t have a choice with which payout method I used you said it had to be a bank tranfere I wish you could pay it straight back on my card plus I was lied to because your chat team said it had been paid and wiould be in my account by Friday the 20th which wasn’t true 

Thank you very much Samantha for providing all the necessary information. 

Firstly, I’m sure you understand that I don’t work for Lord of the Spins Casino, but as one of the www.kpvfaw.com independent employees and professionals I’m trying to help you to receive your winnings. 

Furthermore, I will transfer now your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Samantha,

Thank you for providing us with the information we requested. We will now try to get in touch with the casino and find more information case.

We would like to ask the Lord of the Spins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

Hi, 

We can confirm that the player's winnings of 600 EUR were paid by wire transfer on the 7th of April 2020. 

Delay was caused due to a closed bank account where primary funds were paid according to the documentation received from player therefore it was necessary to wait for funds to bounce back so they can be paid again to the new details player provided. 

Please, update us when funds are received.

Regards,

Lord of the Spins Casino

I’ve corrected bank details now it was my fault just waiting for winnings to go in correct accout 

Hi Samantha,
Please, update us when funds are received.

Dear Samantha,
Please, update us. Has your complaint been resolved?

Yes it’s been paid many thanks

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.