Dear Boroda,

Thank you very much for submitting your complaint. I’m sorry to hear about another withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you used the same payment method to withdraw your funds as the first time?

http://www.kpvfaw.com/lucky-bar-casino-player-s-withdrawal-has-been-misplaced

Have you received any transaction trucking number from the casino?

Meanwhile, I would strongly recommend against playing and placing further withdrawals until the issue will be sorted.

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I used a different method, a UK bank account, not euros like last time.

The casino told me they would send a payment confirmation next week

Я использовал другой способ, британский банковский счет, не евро, как прошлый раз.

Казино мне сказали что пришлют на другой неделе платёжное подтверждение

Thank you, Boroda, for your reply. I fully understand your frustration. I will set the timer for additional 7 days and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Good afternoon, I want to inform you that the money did not arrive at my account .. As well as the promised letter of confirmation of payment, no one has sent either

Добрый день, хочу сообщить что деньги так и не поступили мне на счёт.. Как и обещанное письмо о подтверждении выплаты тоже никто так и не прислал

Thank you very much, Boroda, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Boroda!

I am sorry to hear, that you experience troubles with withdrawals once again. Let's invite Lucky Bar Casino into the discussion in order to receive any explanation of why there are issues with payments.

I want to inform you that LuckyBar contacted me and said that my bank rejected the payment and the money was returned back, they asked me to indicate the data to which they can send the payment again. I gave new data, now we will wait. As soon as the money arrives, I will inform

Хочу сообщить что LuckyBar связались со мной и сообщили что мой банк отклонил платёж и деньги вернулись обратно, попросили указать данные на которые могут отправить платёж повторно. Я дал новые данные, теперь будем ждать. Как только деньги поступят я сообщу

We would like to ask Lucky Bar Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the player's request. We would like to give this case one more chance to get resolved and help both parties to reach to a satisfactory resolution.

Additional comments by the player:

"Good evening, I want to inform you that I received my payment yesterday"

Additional comments by the player:

"Вечер добрый, хочу сообщить что получил свой платёж вчера"

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.