Money was not returned to my luckybar account after the bank rejected the payment

Dear Boroda,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you withdrawn any winnings successfully in the past? Did you receive any tracking transaction number for the last payment from casino? How many days ago has the withdrawal been sent to your bank account?

I understand that it might seem like a lot of questions, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Thank you very much, Boroda, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you

Спасибо

Hello Boroda!

From now on I will try my best to help you. I would like to ask Lucky Bar Casino to join this discussion and provide us with some details of what is happening.

We sent the money to the requested account and the money never returned to us.

We sent proof of payment to player, on our end the withdrawal was processed successfully.

We can send this evidence to casinoguru or to anybody else who want to see it.

For player's request our payment provider team double checked and this withdrawal never returned.

We have nothing to do with this case and unfortunately we can not help further in this matter.

Dear Lucky Bar Casino representatives,

I would like to ask you to send aforementioned evidence to us.

You can do so by sending it here: '[email protected]'.

Hello Boroda,

Please let me tell you, situations like this are not very common to happen and I am very sorry it happened to you. Unfortunately, there is not a lot that we can do right now other than wait.

Please bear in mind, that cases like this may take even a few months to successfully resolve.

According to the documents we've received from Lucky Bar Casino, they have successfully sent the payment to you, but it got lost somewhere in between. Until they will receive the payment back, they are unable to send another one, which is standard procedure in the casino industry. They already made the necessary steps to track down the payment on their end and hopefully their provider will get some information soon.

thank you for your help

Спасибо за вашу помощь

Boroda, I will now extend the timer to 30 days. You will be able to keep us updated about your issue.

I sincerely hope that your payment will get to your account as soon as possible!

Hello Boroda!

Are there any news with your payment?

Good evening, unfortunately no news .. Everything is still

Добрый вечер, к сожалению никаких новостей.. Всё по прежнему

I would like to ask Lucky Bar Casino representatives, are there any updates from your end?

I would like to ask Lucky Bar Casino to reply to this complaint. Given the nature of this complaint, it would be greatly appreciated if the casino would keep the communication alive, since it may be possible that the player's funds made it back to the casino's account, as the first time it was declined by the player's bank. I am extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Hello,

we kept communication with the player. The money still not returned to us,

we requested our banking partner to check it once more around 10 days ago.

If anything changes we we will update the player.

Thanks

James

Luckybar Casino

Thank you for your reply James and Lucky Bar Casino.

I will extend the timer by another 14 days. Within this window the player or the casino will be able to inform us about the status of this situation.

I sincerely hope that the issue will be resolved positively soon.

Good evening, I want to inform you that the money has not been returned to my account

Добрый вечер, хочу сообщить вам что деньги так и не вернулись на мой акаунт

Hello all!

I would like to ask Lucky Bar Casino if there aren't any news on their end?

Please note, we will be forced to close this complaint, since it is already opened for more or less 2 months, without any solution.

In this situation this complaint will be closed as 'unresolved' which will have a negative impact on the casino's reputation.

If the casino manages to trace and get hold of the payment, they can reopen this complaint any time.

Unfortunately, since we haven't received any answer and after such long time there is not any solution of this case, we are forced to close this complaint as 'unresolved'. This will have negative impact on casino's rating.

As it was previously mentioned, if the casino manages to trace and get hold of the payment, they can reopen this complaint any time.