Zdravo mvrp008,
Hvala vam puno ?to ste podneli ?albu i zaista mi je ?ao ?to ?ujem za va? problem sa Lucki Creek kazinom. Dozvolite mi da vam postavim jo? nekoliko pitanja pre nego ?to krenemo dalje.
Mo?ete li da nam ka?ete od kada je va? nalog u potpunosti verifikovan? Od kada je ta?no va?e povla?enje? Kada ste poslednji put razgovarali sa kazinom i o ?emu se radilo?
Imajte na umu da preporu?ujemo da sa?ekate najmanje 14 dana da se va?a verifikacija/povla?enje posebno obradi ako je to va? prvi zahtev.
Radujem se Va?em odgovoru.
Pozdravi,
Nick
Hello mvrp008,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Creek Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Since when exactly is your withdrawal pending? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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